See Tickets Wallet 4+

Thank you for all the updates and helpful information.

I have downloaded the wallet app. I have updated it. I have logged in using my Gigsandtours account, which is the same in which I have several orders for next week. I have pdf tickets in these orders. Everything as it should, right?
Well, not quite, because the orders do not load on the app. I’ve tried everything including switching the phone off and deleting the app. Nothing works.
Next step? Trying to contact customer service. But surprise! They do not have an option to do so, unless you want to track an order (which I don’t need, as I can see the orders in the browser). It’s a catch 22 situation in which they basically avoid having any contact (they in fact do say on the website that they do not have an inbound customer service).
Maybe I’m doing something wrong, maybe the PDF tickets can’t appear on the app, but I’ll never find out, I guess.
Fit for purpose? Definitely not in my personal experience

The whole ticketing industry in the UK is built to rip off the consumer. Multiple extra service/admin charges added to the ticket price and now we don’t even get a ticket in return. Apparently the ONLY way to get into my forthcoming concert is with a live running version of this app on my smartphone. Trouble is, despite having an iPhone 16 this app will not open, just freezes on the opening screen. Now I’m faced with chasing customer services with low expectations that they will sort the issue. I get that for most people this will be a convenient way of keeping tickets, but the app must work and it should be an option, not compulsory. And what about the many disabled and elderly people who don’t own or can’t use a smartphone?