Shell Fleet App 4+

This app hits the ground running. I don’t understand why people have difficulty signing up or logging in.

One feature I would suggest is to show me when I can use my card again after using it. When I use my fuel card, I can’t use it for 7 days. It sounds simple to track it myself, but it’s a nifty feature I would appreciate having!

Other than that, it’s great! Does exactly what it’s supposed to do!

Hello! Thank you for your positive review of the Shell Fleet App! We are glad to hear that the app is meeting your expectations and providing the functionality you need.

Regarding your suggestion about showing when you can use your card again after using it, please contact us by clicking on the button Help inside the application or directly to our email help.shellfleetapp@shell.com.

Once again, thank you for your feedback and for choosing the Shell Fleet App. We value your business and look forward to serving you in the future! [AP]

Started using recently with 11 driver cards and it’s pretty good but needs a few additions to be really useful.
It’s a nuisance not having a desktop app and a log-in option for someone else.
For each purchase, it doesn’t show details, only shows date, price and fuel type, not the amount of fuel or price per litre. Also the location is just the name of the Shell station, not where it is.
Being the only administrator (which has to be a company owner) is a nuisance because when I’m away noone else can log in to get bills or check/change drivers’ weekly limits. There’s no alert so when one of my staff tried to buy fuel which would have gone over his weekly limit I didn’t know. His card was declined so he had to pay with his own money.

Dear Customer, your detailed feedback is greatly appreciated. We acknowledge the necessity for additional purchase information and the inclusion of a second administrator. Your perspectives are vital to improving the app's functionality. The issues you've faced due to insufficient purchase details and the challenges of being the only administrator are significant considerations for our future enhancements. [AP]

Received the card within a couple of days and had to wait for the pin to be able to activate. Once pin was received the option to activate disappeared off the app so I’m left him with a card I can’t use.

After posting this earlier review, I emailed customer services for the third time I told them I had not received a response to my last email, sent for days previously and was still unable to activate the card. Twenty minutes later I received an email saying that my card now been activated, and it is working fine.

Hello! Thank you for sharing your experience with the Shell Fleet App. We apologize for the inconvenience you faced during the activation process. We have taken note of your feedback and will work on improving the app's activation feature to prevent such issues in the future. We're glad to hear that your card has been successfully activated and is now working fine. Should you encounter any further difficulties, please don't hesitate to reach out to us. We appreciate your patience and understanding. [AP]