Shell Go+: Fuel & Rewards app 4+

I’ve been using Shell fuel for as long as I can remember. I also swear by V-Power as well - from what I’ve been told by techs at BMW when I worked there the fuel in the long run will pay for itself. Yes it’s more expensive at the pump but it will in almost all cases give you better MPG than standard fuel & in the long term keep the inside of your engine injectors etc, far cleaner thus running like new and keeping the repairs to a minimum too. Also depending on the car, but again in most cases, it will have a befit to performance as well. I now drive a petrol car & but had diesels before & I’ve noticed the benefit to both. I’ve converted most people I know over to it & they ALL agree it improves both performance & economy plus the benefit of staying as clean inside as possible it’s a win, win, WIN situation! Obviously if you drive it harder because you notice the improved performance you can’t expect to gain better consumption as well! Back to the app...it has loads of discounts for the shop inc Costa coffee & Jamie Oliver food plus sometimes free things like a bag of crisps, Costa coffee, sweets so if you use shell, get this app, you’d be mad not too!

Hi Matt! Thank you for your feedback and we are glad to hear that you enjoy using Shell and the app! Have a good day!

This app and system are probably great for most people but if you have a shell fuel card then it's not worth the hassle.
You can scan to earn rewards when paying with a fuel card, but, if any of the rewards are activated in the app then when you try to use the fuel card after scanning the app the fuel card won't work. And now, even offers I don't have in the app are blocking the fuel card. Today i filled up, scanned the app, and the card wouldn't work because there was a discount on the till, but when I checked the app the discount doesn't appear at all.
As well as blocking the fuel card from working, this is also a pain because it means you can't claim the offers. Not only can you not use the savings with a fuel card but you can't claim other rewards either, such as free coffee or crisps.
Now I know what you're thinking.. can't I just put them through separately? Well no, because the app can only be scanned once every 30 minutes or something like that. So if you fill up £100 with fuel card and buy a drink, and have free crisps offer, to save on the drink and claim the crisps you have to lose out on the points from the £100 spend entirely. Does it matter? Yes, because the more you spend the more you save.
Honestly for the amount you save and the hassle it causes i'm thinking it'd be better to just do a few minutes overtime at work

Thank you for your comments, we will pass on your feedback to our team who is developing the service.

The new App does not take into account visits or fuelling when paying using the App rather than going in to pay. My last two visits and fuelling have not been reflected on the ‘wheel’.
I have also tried using fuel vouchers and they only work if you pay in store. The final point is that as a loyal customer of a few years who regularly fuels Shell V-power diesel for £50+ at least every 8 days, I don’t feel I get rewarded properly for loyalty. The previous reward system rewarded customers for type of fuel and amount of fuel bought. This new reward system is based on visits with a minimum visit being £20. It does not take into account people who regularly purchase more high cost fuel. I will no longer purchase Shell and opt for other fuels that are of the same quality and cost less.

Hi, we are sorry if you feel that way and would like to discuss this further with you, can you please send us an email at gopluscscuk@shell.com so we can look further into this for you. Many thanks!