ShutEye: Sleep Tracker, Sounds 4+

Helpful insights into sleep habits

I’ve used a sleep tracker and alarm before, but this one is the clearest and easiest to track patterns. The alarm feature doesn’t quite live up to expectations as often I will be fully awake before it decides it’s time to start the alarm, so I’m not sure how reliable the deep sleep/light sleep data is, but I imagine that’s just where technology is in general rather than an issue with this app in particular.

It’s good that you can easily inform the algorithm by highlighting errors such as false sleep apnea reports and other mislabelled sounds. One improvement I’d like to see is for the app to adjust the ‘sleep apnea risk’ data when you do this though, as currently I often submit errors in that field but it doesn’t reduce my risk to low once I’ve done so.

I use mouth tape and practice mewing to reduce my snoring… I think it would also be good if there was a feature where you could add these and other things such as exercise and caffeine consumption to a habit tracker to understand how they affect your sleep quality.

Over all though, it’s a useful and easy to use app, and good value for money if you snap a half price deal at the end of your free trial.

Developer Response ,

Dear thyusio,
Thrilled you find ShutEye useful! 🌟 We've noted your suggestions for habit tracking and sleep apnea data—great ideas! For further insights, reach out at contact.shuteye@enerjoy.life.

Overpriced & Company Impossible To Contact

This app is quite good if you’re in the market for a sleep recorder and diary. However, it seems to be a notorious scam online as many people have been charged before their free trial ended. The company is impossible to reach to cancel the subscription, for any help & queries, complaints and for a refund. I personally contacted them many times by email and received no response. I also tried to get in touch with their Facebook but had the same issue. Looking on Facebook, many have had the same issue and the company refuses to acknowledge their attempts to contact. Shows zero respect for customers, they have zero customer service and no contact number to try and speak to someone or anyone. Not to mention there are other apps that do the same thing for far cheaper, this is an expensive annual fee for something most people would spend a few quid on monthly or pay a one-off. As they’re impossible to reach, it sheds some doubt on the promises of data safety and security. So I suggest you look elsewhere for an app with more clarity to keep yourself safe, avoid overpaying and the ability to contact someone if ever you encounter a problem such as many have with this app.

Developer Response ,

Hi Lucy, we really understand your opinion. But as we’re a small developer, we currently rely on user support to help us improve quality and content. We’re doing our best to keep improving and adding new features, so we can earn that support. And you can get a refund through Apple support.If you have any problems, please feel free to contact us at shuteye_support@enerjoy.life. Thanks.

THEIVES, MONEY TAKEN EVEN WHEN CANCELKED WITHIN 7 DAYS

How on earth has this app managed to gain 4.7 stars.

I came across this app as I have trouble sleeping, sometimes it’s because I have money worries! I signed up to the free 7 day subscription, realised I would be charged if I didn’t cancel it, spent hours trying how to contact them, as they make this impossible, I managed to find an email address tucked away on their app, making it really vague on how to contact them on purpose! I sent an email stated to cancel my subscription approximately two hours after subscribing, EVEN THOUGH I CANCELLED WELL WITHIN THE SEVEN DAYS THEY CHARGED ME £50, I was so angry that this company could do this even though I cancelled they STOLE my money without any authorisation. This company is an absolutely SCAM, please please do not subscribe to the 7 days free, it’s a hoax, please read the reviews, I was foolish enough to believe it was a genuine app, but it is run by FRAUDSTERS and should be closed down. I was charged £50 just for being curious into how the app worked, they are pocketing on vulnerable and innocent people and should not be allowed to run this app. This app and the people running it are a disgrace !