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Simply Better Insurance from SO-SURE 5/5 Defaqto | 4.3/5 Trustpilot

We think traditional insurance is broken and doesn’t care.
We do care, so we replaced it with something better.
SO-SURE is designed to be fair, fast, hassle free and to work for you, with lower fees, low excess and cashback for careful customers.
Be SO-SURE, at home and when you are out.

• Lower premiums, low excess and cashback opportunities
• Cancel anytime – clingy companies make us sad… IT’S GREAT VALUE
• Take control – update your policy with vital info using this app or website
• Reduce your excess by up to £100 with this app’s validation process
• We’re transparent, we always explain what’s what in plain English
We’ll always have your back because unlike other companies, we are fair and hassle free.

• Connect to friends and family and earn cashback in your reward pot
• If none of you claim you get cashback
• And it’s not a one-off, it’s every single year

Finance experts Defaqto awarded us the max 5 stars for high quality features and benefits. Hundreds of people have rated us on 4.3/5 on Trustpilot.
“Very highly recommended - very professional. Downloaded the App and everything was extremely simple. I have already got a friend onboard. Fantastic - thank you.” - David Smith
“Smashed the screen and the glass on the back of my Samsung galaxy s10 they picked it up and had it back like new after a few days. Great service.” - Emma- Louise Brown
“Really good company, love the incentives they offer for being a loyal customer hence the reason why I decided to do my mobile phone insurance through them. Would recommend.” - Nigel Charlette
“Quick, easy and very competitive for such a highly defaqto rated insurer. Very pleased with the process and ease of getting the policy set up through Starling Bank.” – John
“Haven’t made a claim as yet but changing my policy over to a new phone following an upgrade just as easy as the initial set up and super friendly customer service!” - Amy Francis“

FEEDBACK for us?
Tell us what you think. Good or bad, please don’t hold back. We’ve got thick skins and aim to please – hello@wearesosure.com

SO-SURE is an Appointed Representative of Shepherd Compello Limited which is authorised and regulated by the Financial Conduct Authority.
Our firm’s Registration Number is 744729.
We are permitted to arrange, deal as an agent of insurers and clients, and assist in claims handling.

What’s New

Version 1.8.15

We are always making changes and improvements to the SO-SURE app as often as possible to make it faster, more secure and more reliable for you, so make sure you always keep the app updated.

This update fixes a crash introduced in the last update.

Ratings and Reviews

4.7 out of 5
2.1K Ratings

2.1K Ratings

LeedsNidge ,

Great service and back up

I got a little confused either the app but the customer service had me sorted in minutes
Great service and back up
I recommend this company to any mobile phone user

Developer Response ,


We're happy we were able to help sort things out in the end. We appreciate you taking the time to leave us a review.

Kind Regards,

a3di ,

Easy Set Up

App is easy to use and set up, not sure why other reviewers are finding it hard. Haven’t claimed yet so cannot yet review that. I’m giving 4* as every time I reinstall the app I have to go through the set up process. I imagine this is a bug, so I’ll change to 5 when fixed.

Developer Response ,

Hi A3di,

We're so happy to hear that you've had a great experience so far. Apologies for the glitches. We have updated our app to iron out some of those pesky issues. Thank you for taking the time to leave us a review.

Kind Regards,

Maggiemac30 ,

Easy & Quick!

Within 2 minutes my brand new iPhone 12 Pro Max 128gb was insured!! Better price than going thru network insurance and other independent ones like urban jungle

Developer Response ,

Hi Maggie,

We’re so glad you've had a positive experience. Thanks for taking the time to leave us a review.

Kind Regards,


App Privacy

The developer, so-sure Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Location
  • Contact Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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