Spectos Mailagents 4+
Spectos GmbH
Designed for iPhone
-
- Free
iPhone Screenshots
Description
Mailagents by Spectos: Royal Mail Quality of Service Study
Participating in Royal Mail quality surveys made easy - the Mailagents app is the central platform for sending and receiving panellists. This is where you do all your reporting and communication: Enter data about test items, receive information about current activities and upcoming surveys, access an extensive knowledge base and quizzes, check your bonus points and request vouchers to redeem rewards.
Welcome to our Mailagents panel.
Take a look at our video to get more information about the Mailagents app: https://video214.com/play/rYFjOCFNAHJK1PAOYK0EmQ/s/dark
Features:
- Personal: Update personal information, report planned absences, watch bonus point history, request voucher
- Reporting: Report test items, report receipt of posting package, report posting of test bundles, list of open and upcoming surveys
- Communication: Ticket system for questions about the survey or the participation, attachment of image files possible; ticket list with overview and processing status of each ticket
- FAQ: Extensive knowledge base with FAQs and video tutorials
Your privacy and the security of your data are extremely important to us.
Please check our Terms and Conditions and Privacy Policy here: https://mailagents.uk/privacy-policy/
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Please note: This app is specifically designed for participants of the Royal Mail Survey run by Spectos. If you are interested in helping to improve the service Royal Mail provides to you and to people and businesses across the UK, visit mailagents.uk to find out more about who Mailagents are, what they do and how they are rewarded. You can also sign up to participate in the surveys there.
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We’d love to hear your feedback about our Mailagents app. Please send us your ideas for improving the Mailagents app via email to info@spectos.com, and we’ll get back to you as soon as we can.
What’s New
Version 1.7.1
New Features:
Mailagent Account Deactivation/Deletion Logic Update: (Internal Topic): Implemented changes to enhance the logic governing the deactivation and deletion of mailagent accounts, ensuring a smoother and more efficient process.
Bug Fixes:
MFM Business Private Receivers Query: Resolved the issue where no pictures of the postage were displayed in the MFM Business Private Receivers query. Now all relevant images are accurately presented.
Improvements:
- Pop-up Notification for Mailagents: Introducing a pop-up notification to alert users when a mailagent attempts to post at an Outreach.
- Enhanced Posting Location Information: Users can now access more detailed information about the posting location when reporting bundles.
- PPI Panellist Product Confirmation: PPI Panellists are now required to confirm products when reporting postings, ensuring accurate and reliable data.
- Incentive Rule Modifications: Adjustments have been made to the incentive rules for CDM businesses, providing a more transparent and enhanced experience.
UX: Overall user experience improvements to make the app more seamless and user-friendly.
Ratings and Reviews
Issue with notifications & bank holidays
Notifications are a recent addition to the app, the full notification cannot be seen on the phone and when clicking on it although it takes you to the app there is nothing to see/do! So it cannot be resolved/actioned.
The app/notifications are “unaware” of UK bank holidays… I’m being instructed and chased to post an item on a bank holiday which is contrary to the written paperwork/instructions.
The screenshots give the impression of a fully functioning app but much of the functionality still isn’t available.
The recent Royal Mail strikes have resulted in deadlines being passed/missed prior to me receiving the bundles but I’m still being chased as though I’ve done something wrong!
Developer Response ,
Dear Willands
We are working on adding additional information on the items you need to resolve in the app. Please wait for the next update.
Regarding UK bank holidays, indeed the app wasn't considering them. We are correcting this.
Kind Regards,
Your Mailagents team
Can be a rotten piece of software
I don’t like leaving negative reviews, but this really is a frustrating piece of software filled with far too many bugs, time-out errors, unrecognised barcodes and crashes. On too many occasions I’ve been at a post box or inside a post office faffing around trying to get it to load or scan the barcode (resulting in the spinning wheel of doom!). Sometimes you just have to give up, make a mental note of the time, and register it at a later date rather than at the location. A streamlined process under this new company but let down by a hit-and-miss app. Navigation and overall look of the app is fine however.
Amateurs
It’s like wading through treacle, sometimes it’s just so slow to respond I’m thinking of giving up. I received post today and eventually got it to register, I think as I also got a timed out notification. I need to return the envelope inside but it hasn’t shown up anywhere on the app yet. I know it’s still early days but you need to up your game. Kantar was a professional outfit but this looks and feels like some MP developed this in his spare time.
App Privacy
The developer, Spectos GmbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Spectos GmbH
- Size
- 45.6 MB
- Category
- Business
- Compatibility
-
- iPhone
- Requires iOS 11.0 or later.
- iPod touch
- Requires iOS 11.0 or later.
- Mac
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Copyright
- © 2022 Spectos GmbH
- Price
- Free