Superdrug Pharmacy 12+

I order my grandmother’s repeat prescription regularly to the Worcester Park branch via this app, and we have never had any issues with the service. It’s much quicker than requesting the repeats through the GP. We receive email updates and push notifications when the medication is approved and ready for collection, which is usually the next day. Incredible app and staff! Would highly recommend!

A complete waste of time and effort. Am deleting this app because it is completely unfit for purpose. Ordered my medication the first time and eventually ran out still waiting. Got all sorts of excuses from the pharmacy blaming the doctors, doctors insisting they had no request from the pharmacy. Had to go to the doctors surgery and get the Precriptions myself. So a month later ordered the medications again and ran out waiting again. App still showing it’s “waiting for approval” even though I have had to contact the doctors again myself only to find the prescription was sent to the pharmacy 3 days ago. Went in today and waited for it to be filled. Later today the app sent me a reminder to order my prescription !!! There must be a pharmacy out there that just delivers repeat prescriptions on time and reliably because Superdrug doesn’t seem to be able to. By the way don’t bother with the feedback on the app because they don’t respond.

I had to get a pharmacy assistant to check for my other prescription as he was saying it was not ordered. I ordered it the same time as other prescriptions. When I checked in online app. It was not requested by Superdrug when I called my GO, had to request it again by surgery. Went to Superdrug and still said it was not ordered when I had in fact fine it twice- once online through Superdrug online app and direct through go surgery. Then had to wait to be checked then waited 15 minutes to get all prescription lbs. Otherwise I would had to come back again for other trip which would of been an inconvenience as I work several jobs so I do t have the time to do this! Would if helped if the pharmacy assistant had listen when I had assisted him if this as I’ve worked in Superdrug before so I know what I’m talking about! I hope their area manager ain’t Darren or Danny!