Pharmacy2U NHS Prescriptions 17+

Better than Boots!

I was prompted to look for an app like this after having recurring problems after some changes in my prescriptions. Normally I prefer a local face to face service, but every time I went in to collect at a small Boots nearby, there was a problem which I had to sort out with the local surgery, or they wanted to know when I required the next prescription (having been told several times before). The staff were constantly rotated, so you never got to see the same people twice, requiring repeated explanation. Their standard of English was poor.
In contrast this app has so far been fault free and I haven’t needed to contact the surgery (a good job as communication with them by phone during lockdown would have been extra difficult). Reminders are sent in good time to me and the doctor for approval and so far only one request has been rejected, as it was asked for too soon. This happened when I first joined the app, I was away abroad and approved the request without realising it was premature. This hasn’t happened since and was easily sorted out by email. I suspect that the doctors find it easier to deal with as well...
Recommended- 5 stars

Better than the local chemist

I have been using the Pharmacy2U site for a few months now. I take quite a lot of prescribed medicines for several complaints and although I had been set up on the EMIS repeat prescription system I became dissatisfied with it, meds ordered from the Doctors surgery often not ready at the local chemist for up to 4 or 5 working days. Often took repeated drive to the Chemist/Doctor to get sorted.
Pharmacy2U are much faster, free to use (I am exempt) and up to yet have never let me down. Also, importantly their systems and procedures do the Doctor chasing for you. I got an email from them a couple of week ago advising me that although they had asked for a Prescription the Doctor had not sent it and further, Pharmacy2U had sent a reminder. The following day I got an email from Pharmacy2U saying they had got the prescription and were processing it, the meds duly arrived by Royal Mail tracked post, no break in supply.
In a few words, I am really pleased with the efficient systems, excellent communication and overall service I get and I have no hesitation in recommending them Also, the I-pad app is easy to use, holds your info and history securely, piece of cake.
Thank you Pharmacy2U👌

Not always reliable

I have used them for a while now but I placed my order on 8 Oct for my meds and by the end of October nothing had arrived and the app insisted it was with my GP for authorisation. I had to try to contact Pharmacy2U twice by telephone. Firstly a lady INSISTED it was held up by my GP and they had chased it 3 times and could do no more. After ages and ages trying to get through to my surgery they confirmed they had authorised the prescription on 12 Oct at 15:43 by Dr Burton. I now had to spend lots of time trying to get back in touch with Pharmacy2U and spoke to a guy called Joe. He was fantastic he said he would search for it and contact me tomorrow. I was doubtful as the previous female call handler had clearly blatantly lied to me. But true to his word he found the prescription ( that was supposedly still with my GP for authorisation even after 3 requests from Pharmacy??????) and he arranged for it to be processed. 3 days later my meds arrived. All together this was a VERYUNACCEPTABLE incident. If there was to be another problem I will be changing to another company that doesn’t tell you lies. Once again thanks to Joe for his honesty and professionalism

Developer Response ,

Good Morning, Thank you for your review. I am sorry for any inconvenience caused, can I ask that you email us at enquiries@pharmacy2u.co.uk with your account information so we can investigate this issue you you, please accept our apology for any inconvenience that has been caused, kind regards,