Patient Access 12+

Good but needs adjustments to functioning.

Patients Access used to be excellent when I could use it from the website. Since the website was ditched and it can only be accessed through this app. the functionality has been affected and not for the better. The poor formatting means I can't see my medication history anymore on my iPad. Moving from the Home Page to retrieve more information is no longer clear and easy as with the previous website. It is so disappointing that Patients Access is no longer excellent like it used to be. Someone needs to look at improving the functionality of the app. for iPad users or re-open the former website.
UPDATE: 16 August 2019. I have now purchased an Apple iPad6 to replace my old iPad2 which was eight years old. The functionality issues I was experiencing with my iPad2 have now been resolved using my new iPad6. Patient Access is a much better experience now.
The only thing I'd like changing is that the Log Out is on the Home Screen and much more prominent. At the moment, the only way to find it is to press 'More' at the bottom of the page which is odd.

Developer Response ,

Sorry to hear this, please do email your issue to support@patientaccess.com and our team will be able to assist you.

Great concept !

This has the potential to make life easier and avoid lengthy waits in the phone . However as a competent smart phone / app user I sometimes struggle to navigate my way on this app . Its not always clear when appointments are available also if my condition isn’t one of those listed it implies that I can therefore not book an appointment, even when instructed to be the surgery . ( ie book a GP appointment to discuss results ). Needs more explanation regarding how to book a GP appointment and why they may not been available. If I’ve had a missed called from the surgery a message to say who rang and why would be appreciated also suggest you have a missed calls policy as it appears that if you’ve missed a call that’s your one opportunity and not to expect whoever to try again . ( ie could have been answering the door , in the bathroom or putting down a baby ) . Thank you for all that you are doing !

Brilliant app!

I use this app regularly to request repeat prescriptions, to track the progress of the requests, and to occasionally make non-urgent appointments.

I find it extremely helpful to just open the app and make my request rather than hunt around for the repeat scrip part of my last prescription or dig out pen and paper and compose a letter to my doctor. And then post or hand deliver it, yawn, such a tedious lot of faffing about!

With the app I make the request in just a few minutes at any time of the day or night, check on it some time later (I usually leave it best part of 24hours to give the doc time to do it) then pootle up the road to my local nominated pharmacy to collect my items. Simple, easy, straightforward! And the icing on the cake is that I can include a message with my request if I want to. I usually just say “thank you” but have also used the facility to ask advice or give a quick update, which has been useful and I’ve had good response from my GP. I don’t put anything sensitive or confidential in the message as I’m not sure whether non-medical surgery staff can see the messages, I just assume that they can.

I give it 4 stars rather then 5 only because it’s still in development. I can see that it would be useful for parents to be able to use the app for their children, or for a spouse to use it for their ill partner but I gather that this facility is about to be introduced.