Patient Access saves you precious time by providing online access to your local NHS GP services, meaning less time in waiting rooms and less time on hold.

With Patient Access you can:

* Book, view and cancel appointments
* Order repeat prescriptions with automated delivery to your preferred pharmacy
* View your medical record, including test results, immunisations and allergies
* Securely share your medical record with healthcare professionals
* Send messages securely to your GP
* Sign in quickly, easily and securely with Touch or Face ID

Your local GP may not offer every Patient Access feature. Ask at your practice to find out which are available to you.

You must be a registered patient at a participating practice to use Patient Access.

What’s New

Version 2.3.3

This release includes various bug fixes and enhancements including:

• Proxy users adding an appointment with the name of the linked user to their calendar
• Swipeable cards at login for new pharmacy services
• Fix for a security issue
• Fix for ‘See Available Locations’ button being always visible on a service description page
• Fix for incorrect and no error messages being shown when linking proxy users

Ratings and Reviews

4.8 out of 5
214.9K Ratings

214.9K Ratings

TwoLadsDad ,

Brilliant App.

I’m not really a reviewer, this is my first review of any app, but I thought it is needed as the last few I just read have been so negative,

I’ve used this patient access app for a few years now, personally I didn’t need my medical records available on her but others possibly do, I only use it for making appointments or just ordering repeat prescriptions, it syncs appointments with my calendar on my phone too, it’s worked fantastically for my use, I miss how you could trace back in the app how long you’ve taken a particular medications as I thought it’s handy without taking up the GPs time, I leave messages for the pharmacy for delivery instructions when needed, as a parent I would like to be able to make appointments for my children on my app too but still have to call the GP practice for them yet.

All in all a brilliant app good work.

DaisyMig ,

Brilliant app!

I use this app regularly to request repeat prescriptions, to track the progress of the requests, and to occasionally make non-urgent appointments.

I find it extremely helpful to just open the app and make my request rather than hunt around for the repeat scrip part of my last prescription or dig out pen and paper and compose a letter to my doctor. And then post or hand deliver it, yawn, such a tedious lot of faffing about!

With the app I make the request in just a few minutes at any time of the day or night, check on it some time later (I usually leave it best part of 24hours to give the doc time to do it) then pootle up the road to my local nominated pharmacy to collect my items. Simple, easy, straightforward! And the icing on the cake is that I can include a message with my request if I want to. I usually just say “thank you” but have also used the facility to ask advice or give a quick update, which has been useful and I’ve had good response from my GP. I don’t put anything sensitive or confidential in the message as I’m not sure whether non-medical surgery staff can see the messages, I just assume that they can.

I give it 4 stars rather then 5 only because it’s still in development. I can see that it would be useful for parents to be able to use the app for their children, or for a spouse to use it for their ill partner but I gather that this facility is about to be introduced.

Ly silo ,

Nowhere near as good as the old system

I agree with most of the other comments. This system, which replaced the original, was supposed to be a big improvement. Not so!! As already stated by another reviewer, when ordering medications I can no longer track progress. The old system would have a status report such as “Requested” and “Processed” so you knew when to pick up at the pharmacy. Surely this new and supposedly improved system could incorporate such a facility. The site also often crashes with notices saying “Please try later”. This just isn’t good enough when you want to arrange an urgent GP appointment! The site is nowhere near as user friendly as the previous system and I’m considering going back to the old method of sitting on the ‘phone trying to get through to my GP Practice and dropping in paper medication requests. Currently it would be quicker and far easier! Please sharpen up your act!!!

Developer Response ,


Thanks for your feedback - i hope you'll update to our latest version that makes the status of your medication request much clearer.



127.9 MB

Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch.



Age Rating
Rated 12+ for the following:
Infrequent/Mild Medical/Treatment Information
© 2019 Patient Platform Ltd


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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