NHS App 12+

Incomplete medical info

I just downloaded this app without any problem at all, very straightforward as long as you have everything on hand. However, was disappointed when I check my medical information as only the medication I had in the past and current including allergies are showing. I had 1 surgery and handful of tests prior to that such as blood test, xrays, scans etc, but was never shown. Maybe it’s not important for them , that’s why it was never shown on my medical record. Also, I was expecting that it could help made booking online with my GP easier , but still, I have to call my GP to book appt as no booking available in this apps.
Not useful in my opinion, it only show the things you already know. I mean , you already know your details, your nhs number, your medication (if you have one) ... whats the point! What we need here is to make booking appointment accessible, and to have our detailed /complete medical record. Is it too much to ask?

Developer Response ,

Hello! We are very sorry to hear you are not quite happy with the NHS App. With regards to your medical records, in the first instance you should only be able to view your Summary Care Record, which is a basic view. It is the decision of your GP to allow you access to your full records. Please contact your GP to request it. Also due to COVID-19 your GP might has switched off their online appointment. Please call your practice to arrange one. Thanks

Very good app- still in development

I fail to see why people are criticising this app. Easy to set up. It is clearly a work in progress and will be added to as we go along. Just being able to book an appointment takes so much pressure off the surgeries. Yes, reasons are limited at the moment but I’m sure as time goes on it will be populated more. Just think only a short while ago we had nothing like this and it’s very clear to see people (as they always do in the nhs) are working hard to make it work and I’m confident it will. Just think for all the neurotics, you can look up any ailment without being bombarded after with google adds, a big plus. The point about more medical information is quite right, I should think the surgery (gp) will need your permission to fully release what they are allowed to so thats something you personally need to deal with. I’m well impressed with it and it will get better. I’m sure in time all hospital correspondence (appointment/reminders) etc will be geared through this app. Just give it time. Bravo Zulu to the NHS 👍

Developer Response ,

We are very happy to hear this! Thank you very much for your review.

Well done NHS!

Registration was fairly straightforward as I knew my NHS number and had my passport to hand. The thorough registration process I found reassuring because it means the NHS has been very careful about who can access my personal information. They need to know I am who I say I am! Once in the app - I now just need to use my thumbprint to get in it - I am genuinely delighted that I am able to book a GP appointment on my phone at a time when it suits me... I even got an emergency appointment within the hour by just looking on the app! I have also successfully booked and cancelled blood test appointments, ordered a prescription and registered to be an organ donor. It’s exciting to think that these basic features are only the beginning of the app for the NHS. I look forward to seeing what new things it will be able to do in the future, I’m also looking forward to be able to add my young daughter to my account. Well done NHS, and thank you. 💙