NHS App 12+

I’ve had conversations with NHS digital stretching back nearly 3 years. Apple, for example, were using HL7 of FHIR and if the NHS did so we could have everything (and I mean everything) on the Health App. As they do in the US and elsewhere. But yet again they set about developing their own app. Just like test, track and trace tried with some weird but unachievable ambition to collect our data and hold it centrally! All this app does is display, in an even less useful format, some of those records held by my GP. Other records, scans, letters, hospital details and reports aren’t available. A previous reviewer raised similar shortcomings but the reply just brushed him off. Even Patient Access allows a graphical display of test results (if you’re lucky and they’ve have been given identical titles). GPs have little time and less interest in my health than I do so I, along with many others, would like ALL our records in the same format and accessible by me. It is after all my data! Please stop re-inventing the wheel and direct your energies to ensuring ALL medical records are FHIR compliant for single source Smartphone access. Now wouldn’t that be really good in an emergency as we all have our phones on us even if we’re injured/unable to speak/immobile etc..

Thank you for your feedback. We are very sorry to hear you are disappointed with the NHS App. The NHS App is owned and run by the NHS, and is a simple and secure way to access a range of NHS services, such as ordering a repeat prescriptions or booking a consultations. By default, you can view your summary care record (SCR) in the NHS App. It shows information about allergies and adverse reactions, medicines, and your NHS number, name, address and date of birth.

Your GP decides whether to give you access to more detailed information in your record. To request full access to your detailed coded record, please contact your GP surgery.

If your GP surgery have given you access, but you still cannot see the information in your record in the NHS App, please contact us and we'll investigate further.

If there is anything else you would like to ask, please do not hesitate to contact us.

I had to give it one star but it doesn’t deserve that so call it a minus one! I finally set this app up as had to after getting cancer but an auto update has now reset it and it flat refuses to see a bloody passport photo which I’ve taken and entered on numerous occasions now. I finally get a pass on that but am told it failed because the information isn’t correct pfft what’s it my middle name or something? As said I have cancer so calling up gp to get codes for a stupid app I haven’t got time for. How the hell are pensioner’s without computers or smartphones supposed to do this? I’m not that savvy with tech myself but can and have set up banking apps which also wanted a passport verification and had zero drama. Everything nhs seems to be a bloody drama. It’s a shame as staff deserve better. Third party apps like my chart & patient access spank the official app. I’ll be deleting this POC and your covid app as that is always telling me I’ve been mixing with covid infected people when I haven’t been anywhere other than hospital with masks on and every test is negative,as far as I know I have never had it! I have been vaccinated too. Put me down as not having a phone as this app has made me throw it at the wall. Just send me analogue mail with a stamp please…. Thanks for wasting my time!🤬

Thank you for your review. we’re sorry you’ve not had the positive experience we want all NHS App users to have. If you’d be interesting in discussing your feedback further, please raise a ticket here https://bit.ly/2TP6n9N and quote A2212. Then members of our team will be in touch to discuss how we can give you a better experience in the future.

As a suggestion for future app updates, it would be useful to have a notes section for patients to record their own medical history, since this just isn’t being recorded. Hospital consultations, treatments & tests don’t appear to link in to local GP records, so this would empower patients to record events to help themselves & overwhelmed GPS.

Previous comments:
This seems to act as a barrier to getting medical help, which used to be a simple phone call. I cannot make an appointment anymore & have to apply for a phone call from a doc. I have to use this app, fill in ridiculous details, some of which I have to make up just to get to the part of the form. Then right at the end there is an error alert, so repeat the whole process and again, error notification. So then 2 emails eventually arrive with two bookings. Still waiting for a call from a doc, who I assume now has to wade through a form of irrelevant data, try and get hold of me and then decide whether I need to be seen face to face. This replaces a two minute phone call to a receptionist and usually same day appt. Older people who need medical support the most, will not be able to cope with this at all & will give up trying.

Thank you for leaving a review. We are very sorry to hear you are experiencing such difficulties. That really doesn't look like that is how the app is meant to work, can you please log a ticket here https://bit.ly/2TP6n9N (quote A833) and we will get back to you?