NHS App 12+

Access NHS services in England

NHS Digital

    • Free

Screenshots

Description

The NHS App gives you a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the app if you are aged 13 or over. You must be registered with an NHS GP surgery in England or the Isle of Man.

You can also log in through the NHS website on a computer to use NHS App services.

Access NHS services

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Use the NHS App to access your NHS services, anytime and anywhere. You can request repeat prescriptions, use 111 online, find nearby NHS services and more.
Depending on your GP surgery, you may also be able to book appointments and contact your surgery about a health problem.

Manage your health

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The NHS App gives you a convenient way to view your GP health record, including your test results.
You can manage your upcoming appointments and prescription requests. You can also make choices about your health, like your organ donation decision.



Receive messages

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You can get important messages from your GP surgery and other NHS services through the app. Turning on notifications can alert you to new messages.



Manage services for other people

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You can switch profiles to access services for other people in the NHS App, such as a child or family member. Your GP surgery needs to give you access and you must both share the same surgery.



Log in securely

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The NHS App will guide you through setting up an NHS login if you do not have one already. You will be asked to prove who you are. The app will then securely connect to information from your NHS services.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in, every time you use the app.

What’s New

Version 5.1.3

We’ve made accessibility and bug fixes

Ratings and Reviews

3.1 out of 5
14.8K Ratings

14.8K Ratings

Gilbo072 ,

Basic

So this app is great for ordering repeat prescriptions. It’s supposed to show your medical notes, but what it shows is pretty basic. You won’t see the in-depth letters consultants send to GPS etc, but it does have a basic overview. The medical notes part is dependable on your own GP surgery- how much detail they want to show and if anyone has actually typed up your paper notes. Mine hasn’t so I am missing 30 years of significant history. But this is not the fault of the app, but just the NHS system. However, this has alerted me to the fact that no GP will see that part either, unless I point it out, but the notes or stored on paper somewhere in a cupboard at the GP and I doubt they will ever be read again!

What I would really like to see, and would’ve really helpful NHS app team- is my exemption certificate. It would be great if it was like the covid pass that I can show, with an expiry date so I know when to renew it.

Thank you for the developer standard response, who obviously did not read my review. What a shame. Don’t expect any improvements soon.

Developer Response ,

Thank you for your review. The app shows the information your GP surgery have given you access to. To see more information, you’ll need to ask your surgery to give you access to your health records which includes test results and immunisations.

PaulKealoha ,

Very poor execution

This app repeats the same problems encountered in many public sector organisation apps. The worst of which is the login procedure which is set up to lock you out of your account if for some reason you lose your connection to the app while using it. If your phone reverts to Lock Screen then you are logged out automatically and cannot get back in until at some point in the future the app decides to reset itself. The same thing will happen if you lose internet connection while using the app. This is incredibly frustrating and makes the app virtually unusable. A simple example: I logged in on my way to a hospital appointment to check the details and then allowed my phone to go to sleep. When I arrived at the hospital the stupid app would not allow me to log back in to access my appointment letter for the receptionist. Another example: I responded to a notification that I had a message in the app which turned out to be a questionnaire. I started filling out the questionnaire but let my phone go to sleep for a few seconds midway through. Returning to the app to finish I was locked out and could not get back in until the next day. It's like the developers never do any usability testing. I'm sure this heap of useless rubbish cost untold millions to develop but in the real world it's completely useless.

Developer Response ,

Thanks for your feedback. We're keen to hear about your ideas for the NHS App and your suggestion is useful to help guide the app's development. For more information on future developments for the app: https://digital.nhs.uk/services/nhs-app/future-developments

MDG01 ,

Disappointed: Incomplete and therefore of little value

I’ve had conversations with NHS digital stretching back nearly 3 years. Apple, for example, were using HL7 of FHIR and if the NHS did so we could have everything (and I mean everything) on the Health App. As they do in the US and elsewhere. But yet again they set about developing their own app. Just like test, track and trace tried with some weird but unachievable ambition to collect our data and hold it centrally! All this app does is display, in an even less useful format, some of those records held by my GP. Other records, scans, letters, hospital details and reports aren’t available. A previous reviewer raised similar shortcomings but the reply just brushed him off. Even Patient Access allows a graphical display of test results (if you’re lucky and they’ve have been given identical titles). GPs have little time and less interest in my health than I do so I, along with many others, would like ALL our records in the same format and accessible by me. It is after all my data! Please stop re-inventing the wheel and direct your energies to ensuring ALL medical records are FHIR compliant for single source Smartphone access. Now wouldn’t that be really good in an emergency as we all have our phones on us even if we’re injured/unable to speak/immobile etc..

Developer Response ,

Thank you for your feedback. We are very sorry to hear you are disappointed with the NHS App. The NHS App is owned and run by the NHS, and is a simple and secure way to access a range of NHS services, such as ordering a repeat prescriptions or booking a consultations. By default, you can view your summary care record (SCR) in the NHS App. It shows information about allergies and adverse reactions, medicines, and your NHS number, name, address and date of birth.

Your GP decides whether to give you access to more detailed information in your record. To request full access to your detailed coded record, please contact your GP surgery.

If your GP surgery have given you access, but you still cannot see the information in your record in the NHS App, please contact us and we'll investigate further.

If there is anything else you would like to ask, please do not hesitate to contact us.

App Privacy

The developer, NHS Digital, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

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