NHS App 12+

I just downloaded this app without any problem at all, very straightforward as long as you have everything on hand. However, was disappointed when I check my medical information as only the medication I had in the past and current including allergies are showing. I had 1 surgery and handful of tests prior to that such as blood test, xrays, scans etc, but was never shown. Maybe it’s not important for them , that’s why it was never shown on my medical record. Also, I was expecting that it could help made booking online with my GP easier , but still, I have to call my GP to book appt as no booking available in this apps.
Not useful in my opinion, it only show the things you already know. I mean , you already know your details, your nhs number, your medication (if you have one) ... whats the point! What we need here is to make booking appointment accessible, and to have our detailed /complete medical record. Is it too much to ask?

Hello! We are very sorry to hear you are not quite happy with the NHS App. With regards to your medical records, in the first instance you should only be able to view your Summary Care Record, which is a basic view. It is the decision of your GP to allow you access to your full records. Please contact your GP to request it. Also due to COVID-19 your GP might has switched off their online appointment. Please call your practice to arrange one. Thanks

I’ve had conversations with NHS digital stretching back nearly 3 years. Apple, for example, were using HL7 of FHIR and if the NHS did so we could have everything (and I mean everything) on the Health App. As they do in the US and elsewhere. But yet again they set about developing their own app. Just like test, track and trace tried with some weird but unachievable ambition to collect our data and hold it centrally! All this app does is display, in an even less useful format, some of those records held by my GP. Other records, scans, letters, hospital details and reports aren’t available. A previous reviewer raised similar shortcomings but the reply just brushed him off. Even Patient Access allows a graphical display of test results (if you’re lucky and they’ve have been given identical titles). GPs have little time and less interest in my health than I do so I, along with many others, would like ALL our records in the same format and accessible by me. It is after all my data! Please stop re-inventing the wheel and direct your energies to ensuring ALL medical records are FHIR compliant for single source Smartphone access. Now wouldn’t that be really good in an emergency as we all have our phones on us even if we’re injured/unable to speak/immobile etc..

Thank you for your feedback. We are very sorry to hear you are disappointed with the NHS App. The NHS App is owned and run by the NHS, and is a simple and secure way to access a range of NHS services, such as ordering a repeat prescriptions or booking a consultations. By default, you can view your summary care record (SCR) in the NHS App. It shows information about allergies and adverse reactions, medicines, and your NHS number, name, address and date of birth.

Your GP decides whether to give you access to more detailed information in your record. To request full access to your detailed coded record, please contact your GP surgery.

If your GP surgery have given you access, but you still cannot see the information in your record in the NHS App, please contact us and we'll investigate further.

If there is anything else you would like to ask, please do not hesitate to contact us.

I fail to see why people are criticising this app. Easy to set up. It is clearly a work in progress and will be added to as we go along. Just being able to book an appointment takes so much pressure off the surgeries. Yes, reasons are limited at the moment but I’m sure as time goes on it will be populated more. Just think only a short while ago we had nothing like this and it’s very clear to see people (as they always do in the nhs) are working hard to make it work and I’m confident it will. Just think for all the neurotics, you can look up any ailment without being bombarded after with google adds, a big plus. The point about more medical information is quite right, I should think the surgery (gp) will need your permission to fully release what they are allowed to so thats something you personally need to deal with. I’m well impressed with it and it will get better. I’m sure in time all hospital correspondence (appointment/reminders) etc will be geared through this app. Just give it time. Bravo Zulu to the NHS 👍

We are very happy to hear this! Thank you very much for your review.