NHS App 12+

Access NHS services in England

NHS Digital

    • Free

Screenshots

Description

Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet.

To use the NHS App you must be aged 13 or over and registered with a GP surgery in England.

You can also access NHS App services from the browser on your desktop or laptop computer. Go to www.nhs.uk/app

Use the NHS App to:

• get your NHS COVID Pass
• get advice about coronavirus
• order your repeat prescriptions
• book and manage appointments at your GP surgery
• get health information and advice
• view your health record securely
• register your organ donation decision
• find out how the NHS uses your data

If your GP surgery or hospital offers other services in the NHS App, you may be able to:

• message your GP surgery, doctor or health professional online
• consult a GP or health professional through an online form and get a reply
• access health services on behalf of someone you care for
• view your hospital and other healthcare appointments
• view useful links your doctor or health professional has shared with you
• view and manage your care plans

Get your NHS COVID Pass
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View and download your COVID Pass for travel abroad.

A COVID Pass shows your coronavirus (COVID-19) vaccination details or test results. This is your COVID-19 status.


Check your COVID-19 vaccine record

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Your record shows you information about the type of vaccine you had and the date you had it.

Get advice about coronavirus
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Get information about coronavirus and find out what to do if you think you have it.

Order repeat prescriptions
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See your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to.

Book appointments
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Search for, book and cancel appointments at your GP surgery. See details of your upcoming and past appointments.

Get health advice
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Search trusted NHS information and advice on hundreds of conditions and treatments. You can also answer questions to get instant advice or medical help near you.

View your health record
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Securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP surgery has given you access to your detailed medical record, you can also see information like test results and details of your consultations.

Register your organ donation decision
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Choose to donate some or all of your organs and check your registered decision.

Find out how the NHS uses your data
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Choose if data from your health records is shared for research and planning.


Keeping your data secure
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After you download the app, you will need to set up an NHS login and prove who you are. The app then securely connects to information from your GP surgery.

If your iPhone or iPad supports Touch ID or Face ID, you can use it to log in to the NHS App each time, instead of using a password and security code.

What people are saying
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“I am genuinely delighted that I am able to book a GP appointment on my phone at a time when it suits me... I even got an emergency appointment within the hour by just looking on the app! I have also successfully booked and cancelled blood test appointments, ordered a prescription and registered to be an organ donor.”

“Best health app I’ve used. Easy to use and has all the functions I require. Great the NHS has produced such an innovative app.”

“I found the registration super easy and quick. I have booked an appointment through the app which was so much easier than waiting on the phone to my GP. I have also now become an organ donor.”

What’s New

Version 2.16.0

Screens that appear if you cannot log in, book a GP appointment or order a prescription are now consistent.
If your GP surgery uses the IT system EMIS, your full health record will now show notes from healthcare staff about your vaccinations
If your GP surgery uses the IT system EMIS, we’ve fixed an issue that sometimes showed a wrong number for how many health records you have.
We fixed an error where a yellow border sometimes showed around certain error messages.
If you use VoiceOver, it no longer reads out certain headings twice.

Ratings and Reviews

2.9 out of 5
7.6K Ratings

7.6K Ratings

MDG01 ,

Disappointed: Incomplete and therefore of little value

I’ve had conversations with NHS digital stretching back nearly 3 years. Apple, for example, were using HL7 of FHIR and if the NHS did so we could have everything (and I mean everything) on the Health App. As they do in the US and elsewhere. But yet again they set about developing their own app. Just like test, track and trace tried with some weird but unachievable ambition to collect our data and hold it centrally! All this app does is display, in an even less useful format, some of those records held by my GP. Other records, scans, letters, hospital details and reports aren’t available. A previous reviewer raised similar shortcomings but the reply just brushed him off. Even Patient Access allows a graphical display of test results (if you’re lucky and they’ve have been given identical titles). GPs have little time and less interest in my health than I do so I, along with many others, would like ALL our records in the same format and accessible by me. It is after all my data! Please stop re-inventing the wheel and direct your energies to ensuring ALL medical records are FHIR compliant for single source Smartphone access. Now wouldn’t that be really good in an emergency as we all have our phones on us even if we’re injured/unable to speak/immobile etc..

Developer Response ,

Thank you for your feedback. We are very sorry to hear you are disappointed with the NHS App. The NHS App is owned and run by the NHS, and is a simple and secure way to access a range of NHS services, such as ordering a repeat prescriptions or booking a consultations. By default, you can view your summary care record (SCR) in the NHS App. It shows information about allergies and adverse reactions, medicines, and your NHS number, name, address and date of birth.

Your GP decides whether to give you access to more detailed information in your record. To request full access to your detailed coded record, please contact your GP surgery.

If your GP surgery have given you access, but you still cannot see the information in your record in the NHS App, please contact us and we'll investigate further.

If there is anything else you would like to ask, please do not hesitate to contact us.

Jon7741 ,

Still a long way to go

As a suggestion for future app updates, it would be useful to have a notes section for patients to record their own medical history, since this just isn’t being recorded. Hospital consultations, treatments & tests don’t appear to link in to local GP records, so this would empower patients to record events to help themselves & overwhelmed GPS.

Previous comments:
This seems to act as a barrier to getting medical help, which used to be a simple phone call. I cannot make an appointment anymore & have to apply for a phone call from a doc. I have to use this app, fill in ridiculous details, some of which I have to make up just to get to the part of the form. Then right at the end there is an error alert, so repeat the whole process and again, error notification. So then 2 emails eventually arrive with two bookings. Still waiting for a call from a doc, who I assume now has to wade through a form of irrelevant data, try and get hold of me and then decide whether I need to be seen face to face. This replaces a two minute phone call to a receptionist and usually same day appt. Older people who need medical support the most, will not be able to cope with this at all & will give up trying.

Developer Response ,

Thank you for leaving a review. We are very sorry to hear you are experiencing such difficulties. That really doesn't look like that is how the app is meant to work, can you please log a ticket here https://bit.ly/2TP6n9N (quote A833) and we will get back to you?

Temujinthegreat ,

Pathetic app - can’t log in anymore & done trying!

I had to give it one star but it doesn’t deserve that so call it a minus one! I finally set this app up as had to after getting cancer but an auto update has now reset it and it flat refuses to see a bloody passport photo which I’ve taken and entered on numerous occasions now. I finally get a pass on that but am told it failed because the information isn’t correct pfft what’s it my middle name or something? As said I have cancer so calling up gp to get codes for a stupid app I haven’t got time for. How the hell are pensioner’s without computers or smartphones supposed to do this? I’m not that savvy with tech myself but can and have set up banking apps which also wanted a passport verification and had zero drama. Everything nhs seems to be a bloody drama. It’s a shame as staff deserve better. Third party apps like my chart & patient access spank the official app. I’ll be deleting this POC and your covid app as that is always telling me I’ve been mixing with covid infected people when I haven’t been anywhere other than hospital with masks on and every test is negative,as far as I know I have never had it! I have been vaccinated too. Put me down as not having a phone as this app has made me throw it at the wall. Just send me analogue mail with a stamp please…. Thanks for wasting my time!🤬

Developer Response ,

Thank you for your review. we’re sorry you’ve not had the positive experience we want all NHS App users to have. If you’d be interesting in discussing your feedback further, please raise a ticket here https://bit.ly/2TP6n9N and quote A2212. Then members of our team will be in touch to discuss how we can give you a better experience in the future.

App Privacy

The developer, NHS Digital, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Identifiers
  • Usage Data
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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