Royal Mail Health 17+

Repeat Prescription Service


Designed for iPad

    • Free




Royal Mail has teamed up with Pharmacy2U to deliver NHS prescriptions to you, for free.


Avoid unnecessary trips and queues to your GP or pharmacy by ordering your repeat prescriptions
through the app.

It’s quick and easy to set up and it doesn’t cost you or the NHS anything extra.
Simply order the medication you need and we’ll request the repeat prescription from your NHS GP

Your prescription is checked and dispensed by Pharmacy2U’s team of pharmacists. We’ll then deliver
your prescription to your door for free.



Avoid running out of medication
Set prescription reminders so you know when it’s time to re-order your repeat prescription so you
don’t forget. Choose how you'd like to receive them – by notification, text, email or even a phone call.

Manage your medication
Easily add new medication, edit or remove a medication you’re no longer taking, all from your phone
or tablet. You can even scan your medications and they’ll appear on your list – simple.

Track your order
You’ll receive app notifications to keep track of your orders from GP approved to out for delivery so
you know when your medication is on its way.

Award winning customer care
Our customer care team are on hand if you have any questions about your delivery. We’re open
Monday to Friday, 9am to 5pm or 8.30am to 1pm on Saturdays by email or phone.

Free, flexible delivery
We can deliver your medication to you anywhere in the UK for free – just update your address book
with your chosen delivery address. Select your delivery preference to have your medication delivered
through your letterbox, or tell us of a safe place to leave your parcel or if you want that extra peace of
mind then you can choose to sign for it. It’s up to you.

The standard NHS prescription charge applies but if you don’t pay for your repeat prescriptions or
have an NHS Prepayment Certificate, just let us know when you register with us.

What’s New

Version 1.1.2

- Added the ability to use new NHS HRT pre-payment certificates.
- Minor bug fixes and improvements.

Ratings and Reviews

4.8 out of 5
633 Ratings

633 Ratings

ile55 ,

Easy, quick, safe and discreet

This service has made my self health-care easier. The convenience of ordering my prescriptions at anytime from my phone and getting them right at my mail box has been a life changing.
It was so uncomfortable being and waiting at the pharmacy to collect my prescriptions.
Now, I have a handy record of my medications, I get a reminder when I need to order a new one and the best, I get them delivered on time directly to my home and wrapped safely and discreet.
Im so happy and grateful for this service.

kingovthegypsies ,

First time great, second time not

The first time I used this app it was seamless, so much easier than waiting in the queue’s in chemists with the ‘methadone Mick’s’.
I set up the notification for the repeat and completed the same way, the prescription was pending for over a week and was not with my doctor despite it saying it would be within 2 working days, so I cancelled and repeated the order. 4 working days later it was still pending, I gave it another day only to find I could not access the app due to ‘an error in timeout issues’, so I deleted the app and reloaded it only to find it would not recognise my details, so I tried to re-sign only to have a stumbling block with the question ‘how did you hear about us?’ But my iPad wouldn’t let me complete this part therefore could not go any further! It is a shame because it worked great, then for no reason stopped functioning altogether, now deleted.

Thouky ,

Poorly designed and buggy app

The repeat prescription service itself seems to work well. However, this app is appalling. The only function that it seems to provide reasonably successfully is minimal tracking of the order fulfilment.

If this app is installed on multiple devices (e.g. an iPhone and an iPad) then signing in on one device signs out from all others. This makes it a real pain to use. Even when signed in it takes an extremely long time for the app to start and be usable. It also doesn’t support landscape orientation on an iPad.

The app generates a notification every week saying that it is time to re-order, despite having just fulfilled an order and the re-order interval being set to 28 days. This makes the reminders both useless and annoying.

It is not possible to delete a reminder. It just generates an incomprehensible error message:
“Delete Reminders Error - 7004. Delete Reminder. An error occurred while updating the entries. See the inner exception for details.”

It isn’t even possible to place an order via this app. It just says to contact the GP surgery directly, so the NHS app has to be used instead.

Complete waste of time.

Developer Response ,

Good Morning,

I am sorry to hear this, if you still require assistance, please do not hesitate to contact us at with your details and the situation so we can resolve this for you as soon as possible.

Please accept my apologies for the inconvenience that has been caused.

Kind Regards,

App Privacy

The developer, Pharmacy2U, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Contact Info
  • Identifiers
  • Usage Data

Data Linked to You

The following data may be collected and linked to your identity:

  • Health & Fitness
  • Financial Info
  • Contact Info
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • User Content
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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