T.O.A Taxis Birmingham 4+

Most of the drivers were fine except for the one who drove twice the required distance and then charged me for it! The app was unable to pinpoint exact locations so every time I had drivers phoning to find out where I was. Not especially good.

While the app itself isn’t bad in terms of what other taxi companies offer it’s very outdated. The layout and design aren’t he nicest looking in the first place. The tracking was very confusing as well. Most other apps will say a car hasn’t been dispatched and won’t let you look at the map. This map just shows you on the map and your route go in no indication of where the car is if it even has been dispatched. Payment was also taken from me as soon as it was booked. Had to cancel the booking as taxis just weren’t available due to the weather so after waiting half and hour decided to walk. However I had to called up to enquire about a refund and they said the money will be back in my account in a few days. Should be that payment is taken as soon as the booking is completed just like all other taxi companies so if cancellations happen there is no waiting for money to be returned.

Pre-booked T.O.A. to get to the station for an early departure to get to the airport as I thought it would be more reliable than some of the other taxi companies that often cancel at the 11th hour… I made the right choice!
I got an app notification when it was on its way, it arrived early & waited patiently, got me there in great time & was cheaper than the other options I had. You can use Apple Pay too which is always helpful.