Tesco Grocery & Clubcard 4+

Great app, simple to navigate, always nutritional values including salt/sugar /fat/calories etc on all foods. Fantastic that u can individually select No Substitutes to each item as u reach checkout! ❤️ (Other stores don’t do this it’s all or nothing by mobile and u can’t even do that via an app either with some) Love that shopping with Tesco you get Reward vouchers toward ur shop, app lets you add these at checkout. Easy to amend your shopping list With a useful countdown so you know how long u have to update, after u purchase u can remind yourself the delivery time via app too. Love it saves your most often bought, and favourites lists which u can easily edit. Such a clean fresh looking app it’s not confusing and easy on the eye even a person not computer or mobile savvy could use this easily. (Again other apps are gawdy confusing and time u out during a shop or go out of stock with things in your basket a lot, but not this one ever!) So glad I changed to Tesco especially because of its App. I’m Dyslexic so I find it visually very easy to read too. Well done 👍🏻

I think the search function works pretty well, but the customer journey is odd in terms of when you are prompted to reserve a slot before you’ve filled your basket.
There are bounce outs when you want to change from Delivery to Click and Collect, and you are forced to ‘try’ click and collect to move to the next step.
The app does seem a bit ‘buggy’ and my first experience resulted in waiting in for a delivery slot, only to be told 10 minutes into the hour that the ‘order has been cancelled due to a technical fault’... the messaging around when you can reorder is confusing (and you can’t select the ‘cancelled’ order to reorder automatically)... a £10 voucher discount was given, which is a bonus, but it doesn’t build too much confidence that your ordered items will be fulfilled on time if you are relying on items to a deadline.
There is a disappointing gap between what you can do on ‘my account’ in the app versus having to log in to the main site (e.g. to manage addresses) and even when you do that, there is a lost link if you leave my account to look at club card... you can’t get back directly to where you left my account (and I cannot see for certain that my club card details are linked properly to my grocery account.
The app could benefit from some thoughtful reviews of the entire customer journey from browse to purchase through to reliable fulfilment.

I am a regular customer with Tesco online shopping and I like shopping at Tesco as I like the products and the prices but I gave 4stars that is because I found it difficult to add my coupons and my Tesco club card points , I did tried endlessly but it either asking me to download another application or it says call a number given by the site.
I am looking forwards to see Tesco works on this issue so that we can add our coupons and points easily without leaving them until it expires.
Also I have noticed that the driver is not putting my shoppings in carry bags as I am paying 40ps for them but for example last time the driver has used only 4 of red freezer bags for my shoppings BUT she used them one of them she mixed apples with chicken and the other one she used it for mixing my cheese blocks with chicken which us a horrible thing to see my fresh meet to be put with cheese as we all knows raw chickens and meets should be isolated from fresh foods as they can be a source of transmitting germs and bacterias , the other one she has put the washing up liquid in it hhhhhh.
We need to receive our shoppings in a more organised way rather than mixed up in a risky way.
Thanks with regards