The Ivy 4+

We have been many times, and it is always a wonderful event.
Everyone is treated like royalty, and nothing is too much trouble.
If there have been any issues, they have been sorted quickly and efficiently.
Not cheap, but quality and flavour are guaranteed, so worth a few extra quid for the experience.
Give it a go.

We’ve been Ivy regulars for years and were pleasantly surprised when the loyalty app was launched. But our experience of using it leaves much to be desired. First we’ve offered the app to waiting staff upon payment and more often than not there is an issue with entering our membership number into the Ivy system - I’ve no idea why a barcode can’t be generated by the app and simply read at the till. So we often find ourselves waiting for days after our meal to see if points have been added. Generally they are not so we embark on the painful process of using the app to contact someone which NEVER works. So we contact an email address on the Ivy website and wait……….eventually the response is slow, curt and inefficient with demands for receipts from days or weeks before then zero action. Today we are still waiting for a reply after three previous emails requesting missing points (only 70 points by the way, worth just £3.50). Frankly I wouldn’t recommend anyone using this app as the rewards are meagre and the process appallingly slow and clunky. Nice restaurants though.

This is not about the restaurant which is fabulous but the App needs some work! Obviously designed by a computer specialist and really needs to be used by real customers to get an idea of how it should work, ease of use and customer experience.
Fields need to change the keyboard default to suit the field, eg if it’s a number required in the field default the keyboard to the numeric settings. Automatically move to the next field when one has been completed, etc.
These are tweaks that make the whole customer experience better and shows a level of professionalism.