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Description

The TUI app is like having a holiday expert in your pocket. It’s a one-stop shop for your getaway, with a holiday countdown, weather forecasts and a flight tracker in its locker. Plus, you’ve got 24/7 chat support while you're away. There’s tailored trip planning and heaps of destination info – you can browse our full collection of hotels, flights and TUI experiences.


- Browse our full collection of holidays, flights and TUI experiences
- Filter your holiday options to fine-tune your results and save your favourites to your shortlist
- Book your holiday and pay, or set up a direct debit, all from the palm of your hand
- Browse your personally-recommended TUI experiences
- Tick off our travel checklist and make sure you’re ready for take-off
- Discover the destination you’re travelling to, and check out useful hints and tips
- Review your booking and make changes before your departure date
- Manage your payments quickly and easily
- Get live info on your flight’s status
- Download and store digital boarding passes for most flights
- Contact our 24/7 team using the chat feature when you’re on holiday

Browse our range of holidays
We’ve got over 70 destinations covered worldwide – from city breaks in Barcelona to beach time in St Lucia. Our range of hotels include our TUI BLUE Sensatori – they’re designed with luxury in mind. Our TUI BLUE For Families collection, meanwhile, is ideal if you’re travelling with little ones. Plus, there’s TUI BLUE For Two, which is just for grown-ups.

Add your booking
Once you’ve booked you can add your booking to the app within a few short steps. You just need your booking reference number, the surname of the lead passenger and your departure date.

Holiday countdown
Before you travel, a handy countdown will help you tick off the days before you go. Plus, you can share your holiday countdown on social media, too. And, our easy-to-check weather forecast keeps you in the know before you go.

Holiday extras
You can view flight upgrades such as Premium seating, Extra Leg Room, Select Your Seat, and Extra Baggage. Plus, you can order travel money and book airport parking and airport hotels, too.

Travel checklist
Our travel checklist makes sure you’re fully prepared for your trip – from ticking off travel insurance to prepping your passport. Plus, you can add items to our handy packing list, too.

Check-in and boarding passes
Once you’ve checked in, you can download and store your boarding passes for most flights onto your phone. Plus, you can browse our inflight food and drinks menu before you’ve even boarded the plane.

Stay connected with our 24/7 team
If you need to speak to us whilst your away, you can get in touch directly via the TUI app – our team are available 24 hours-a-day, seven days-a-week. You can contact us by using the chat feature, which is also where you’ll find important updates about things like transfer information.

Book our range of TUI experiences
Our handy app means you can book TUI experiences from the comfort of your sun lounger – you can browse all the available options and check which days they’re available. Once you’ve selected your experience, any need-to-know info – like pick up details – will be shown. Plus, once you’ve made your booking, your ticket will be stored on the TUI app, as well as being emailed directly to you.

Transfer information
Get live info on the bus transfer to your hotel, including its registration number and where it’s parked. And, when it’s time to go home, you’ll receive a message with details of your return transfer.


Most of our holidays are available on the TUI app, however there are some instances when the app will not be available, these are:
- Marella Cruise holidays – Download the Marella Cruise app
- TUI River Cruise holidays
- Crystal Ski Holidays – Download the Crystal Ski Holidays app
- TUI Tours

What’s New

Version 13.5.0

Thanks for using the TUI app, your perfect travel companion. This latest update includes tech fixes and functionality enhancements.

To help you find your dream holiday with TUI, we’ve made some tweaks to the holiday search panel.
When booking an excursion, we’ve added a map view to help when selecting your hotel pick-up location.

Love the app? Rate us and leave a review. Your feedback helps to improve the app and your holiday experience with us.

Ratings and Reviews

4.7 out of 5
178.7K Ratings

178.7K Ratings

Ket workers dusgusted by TUi ,

Awful customer service - lack of understanding

To whom it may concern,

We booked a family holiday to Crete for mid July this year, but given the circumstances we decided to amend our booking until 2021. Last week, after spending 1 1/2 hours on the phone I finally got through to a very helpful advisor and managed to agree to a new date next year at the same hotel. My wife and I are both key workers and my wife was working at the time so I asked if the advisor could put a note on the system to say I would ring back to confirm that I would amend the booking. Today I rang back to speak to an advisor who initially was assisting me, until the end of the call when they said I would have to pay a 30% charge for late payment. We have previously travelled with Thomas cook, but were looking forward to starting a new long relationship with TUI. However I am very disappointed and quite disgusted by our treatment, given that we have been trying to get in touch with TUI on the phone most days for the last few weeks as all the beaches are closed. We have already been in contact with the Martin Lewis show, I prime time TV programme and it seems we are not the only upset customers who have been mistreated. I look forward to hearing from the company as to how they wish to resolve the situation and will be contacting Friedrich Joussen, Dr. Elle Eller and Sebastian Enele.

hopeless tdh 1 ,

Disappointed with the service from Tui.

We were due to go to Turkey on May 11th 2020 and obviously this didn’t happen due to the current situation, which I fully appreciate was no fault of Tui.
We are now into July and have received no voucher or refund from Tui. We have managed to speak to a representative of The company on two separate occasions who told us on the first occasion our voucher had been sent via email on 28th May, this however was not the case and they said they’d look into it. We did get a phone call to say a certain amount of emails had bounced back to Tui and ours was one of them. We were then told someone would contact us within the next few days with the voucher details. We made it clear we wanted to use the voucher against another holiday with Tui for 2021. This never happened.
We have also emailed Andrew Flintham over 2 weeks ago about this situation but have not recieved the courtesy of a reply.
This is all made more frustrating as Tui have no call centre or complaints dept. Any phone calls we make get diverted around the country to operatives who can not be recontacted or not emailed back !?
Needless to saywe will not be using Tui again in the future.

Me and Reby buzzes for ever ,

Amadria Park

Overall a lovely holiday and very happy however we were very disappointed with the “mis-selling”of the Boat Trip to the Kornati Islands.
This trip cost me just over £100 for myself and my wife therefore not cheap!
I asked the TUI Rep,Jan specifically if this trip suited our needs and was not a large boat.
He told myself and my wife on 2 occasions that the boat only sailed with 35 passengers.
As a consequence of this advice I went ahead and booked the trip.
On arrival at the port of Vodice we were shocked to see that the boat was the size of a ferry and probably held at least 10x 35 passengers on board!!
We expressed our concern to the crew as we were convinced we had been taken to the wrong boat. However, they stated that because of the distance to the Kornati islands only a large boat would suffice. The transport had left and we had no option but to board the boat with vast numbers and endure the experience. The boat was overcrowded, we had to sit on wooden benches which were extremely uncomfortable and we were the only English people on the trip. We would definitely not have booked this trip if the TUI rep had given us accurate information.
This trip was a real disappointment and was not a pleasurable trip whatsoever and ruined an otherwise perfect holiday.
This trip was clearly mi-sold to us.
I would be grateful if you could reply and if anything can be done to rectify our disappointment.
Many thanks
Paul & Sarah Gill.

App Privacy

The developer, TUI UK Limited, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Search History
  • Identifiers
  • Usage Data

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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