Pop for Tyne and Wear Metro 4+

As much as I’d love to feed this back directly to Nexus about their truly awful Metro service, we can only assume that any related apps or customer service can be equally as poor as the physical standard of trains.

You check the app, it states the next trains, e.g in 10 mins. You get to the station 5 mins later, and the station tells you completely different times and that you should check the pop app. Only for trains to turn up at a time not stated by either the station or the app. So, it gets 2 stars for being a rough guide, not dissimilar to printing a timetable and keeping it in your wallet. It does little else. You can scan your pop card, but can’t manage it nor top it up.

Twitter, in my opinion, is the better source of updates to disruption.

First I will say it’s nifty to have up to date time tables on my phone so kudos on that part, and the new rating update seems like a useful addition. But please add options for buying tickets & topping up pop cards. I understand apple are more rigorous when it comes to iOS apps but it’s so useless to have a metro app I can’t buy tickets on. Not to mention I can’t top up my Pop card/see my balance easily which isn’t even an Apple Pay issue. Try to integrate more personalised information for users this would take a 2 star app to a 4-5 star app.
UPDATE: 1 star app, this app is dysfunctional at best and the fact they still don’t have a way to add Pop to Apple wallet after four years is a joke. Nexus won’t read this or care because they have the worst trains in England already. If anything at least it’s motivated me to get a drivers license. 0/5 do not recommend.

The times on the app are often wrong. When you challenge Tyne and Wear metro staff they essentially just say they are sorry, the app doesn’t work, and I’ve even been told it’s just pot luck when you can get on a train. Today a pleasant lady told me the app never works and the only way I can find out for sure when a metro is due is to press the help button on the platform - that in most cases you have to pay to get on too. So apparently there is absolutely no way to tell what time you have to leave to go on you journey because none of your apps or systems or trains work. It’s a little frustrating.

Oddly the latest update on this very app as of 6 hours ago states everything is all working fine!!

Why run an app for journey times that is wrong? I’d call it counter productive.