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The official Tyne and Wear Metro app makes it easier for you to get around Tyne and Wear by Metro. As well as incorporating official timetable and connection information, the app pulls live data direct from Tyne and Wear Metro Control, giving you live updates on the service and travel advice during periods of disruption.

Use the official app to guarantee accurate timetable information and plan your journey. You can also use the app to set your favourite stations and journeys.

What’s New

Version 1.1.2

The Tyne and Wear Metro app has been updated to help customers identify quieter times on Metro, allowing them to make informed decisions about when to travel - for those who have the choice. The changes allow app users to view a rating of how busy trains are from a station and lets them provide their own rating of how busy their train was. Where live ratings have not been made, an average rating from previous weeks is shown.
To access the information, go to the main menu of the Tyne and Wear Metro app, select ‘More’, then you will see the option ‘How busy is the Metro’. From here you can view the data received for each station and can also submit your own personal rating.

Ratings and Reviews

2.0 out of 5
46 Ratings

46 Ratings

NavalAirman ,

It’s improving......

With the last update it has improved, but still has a long way to go.

• Pop Card integration needed to see balance, top up, digital Pop Card and travel using the app just like you can with Suica Card in Japan.

• Ticket purchasing through the app and have a digital ticket.

• Needs a specific time input allowed for a journey and not have to keep advancing throughout the day.

• Live data needs to be made use of so you can have much better journey planning and when the next one is arriving.

• Customer Service NEEDS to improve as you would think you have disturbed them in the pub when they reply.

It’s all very well requesting these incredibly useful and needed features, but it all seems like it’s run on a shoe string and with the appalling reliability of late were lucky any service arrives at all! ☹️🤭It is certainly cringe worthy to think of tourists who visit from a first world country and then step back to 1980 that Tyne & Wear Metro seem to be stuck in! Perhaps the whole thing needs placing in Besmish?!? 🤭🤣

kebosart ,

Please keep trying to incorporate apple pay

First I will say it’s nifty to have up to date time tables on my phone so kudos on that part, and the new rating update seems like a useful addition. But please add options for buying tickets & topping up pop cards. I understand apple are more rigorous when it comes to iOS apps but it’s so useless to have a metro app I can’t buy tickets on. Not to mention I can’t top up my Pop card/see my balance easily which isn’t even an Apple Pay issue. Try to integrate more personalised information for users this would take a 2 star app to a 4-5 star app.

metro passenger ,

Latest update causes major issues

The main issue is that it is no longer possible to see all of a service status if the text is longer than the box because you cant scroll.

Also separating departures out into destinations is pointless, the previous system of next 3 trains was better because we currently have too many destinations when you include peak shorts etc and the next train information is hard to find as it doesn't fit on the screen.

Finally the issue is that this app is only providing the timetable info because, unlike any other uk rail service, metro don’t release their real time data to the public so you are better off wearing a blindfold and rolling the dice when you get to the metro than using this app.

Because the next train data based on the timetable is so useless (less than 70% of services run to timetable) it is important that you make sure that the service status (which is updated real time) is easy to view and this app needs to be updated to reflect that.

App Privacy

The developer, HaCon Ingenieurges. mbH, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More


  • Family Sharing

    Up to six family members will be able to use this app with Family Sharing enabled.

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