Virgin Red: The Rewards Club 12+

I like that I can choose between the app or the website and that it’s simple to earn ‘Virgin Points’ while I’m already doing shopping online eg at eBay, Argos and Etsy I’ve already earned points!
Also fab I think is the earning points on train travel through the app!! Keen to see what is added next in terms of the rewards.

Hi.. thanks for your feedback. We're always adding more opportunities so do keep checking back. And don't forget our competitions and quizzes. Thanks! Susan

Firstly I lost any points I had in my Virgin Vaults app which just vanished without notice. In fact you have to register again completely. There is no way to get points for your existing Virgin services here at all. I have full Virgin Media package , I’m a Virgin Active member joint with my partner, I have a Virgin Pure water bar, a Virgin mobile contract (plus the family on family plan) and there is no way to link any of the accounts and get rewards for having them. You can’t search for shops on here so if you popped into Argos you’d have to stand there scrolling down to find it. Then you’d head off to a web browser (instead of the app which you’re already logged into) to make your order. It’s all rather an illogical mess that reflects no loyalty for Virgin customers.

Hi, we are sorry you lost your Vaults points. There are some great ways to earn points on this app - including games and competitions. We are working with our Virgin partners on different earning opportunities - please do keep checking the app for new offers. And we are updating the way you can search and filter for offers shortly. Thanks - Susan

It takes a while to actually get the points on your account. I literally forgot about it until I see an ad for it and thought I’d check about 5-6 weeks after using it and see some points in my account, I’d give it 5 stars but there is no search function. Who doesn’t have a search function in this day and age? Unless I’m not seeing it somewhere? I see the categories but there is still some extensive lists in each one which I just can’t be bothered searching through.

Be sure to update to the latest version and re-login. Let our customer care team know at membersupport@red.virgin.com if you continue to face problems.