Virtuo: hassle-free Car Rental 4+

Great User Experience and Smooth Car Rental

My car rental from another rental company was cancelled last minute and I had to find another car to rent urgently. I was able to go through the process of verification quickly because I had sent a message to customer support through the app that it was an urgent request. The customer support was so efficient and communicative. They expedited the whole process and I was able to complete the verification and pick up the car within the hour.

Not only was the customer service amazing but the technology with the app and car was so impressive. You can deal with your entire car rental just through your phone (a millennial’s dream come true!) All the information you need is detailed in the app and if you still have any questions, you can chat with customer service through the app. The key for the car is also in the app. The Mercedes I got was new and comfortable to drive.

I am based in London and I only know how to drive automatic cars. Their prices for a luxury automatic vehicle in Central London are much less expensive than other traditional car rental companies’ prices. Great value, great user experience, and they saved my weekend getaway by expediting the verification process so I could rent the car quickly, last minute. Forget the traditional car rental companies, go Virtuo! Couldn’t recommend it more!

Developer Response ,

Thanks so much for the review. We loved having you on board and glad you had a great experience 😃. See you soon!

The very best car rental service.

Virtuo absolutely deserve this accolade. We searched for the best price for car rental in the vicinity of Liverpool Street Station. At first all that we could find were the usual mainstream established companies who quoted between £500 to £600 to rent a Fiat 500 for 7 days including just 100 miles per day! Imagine our surprise when after some searching we found Virtuo who offered a nearly new Mercedes A class for less than €375 for the whole week with 1260 miles included. A great service with the car unlocked and operated through an app. The whole process was easy to understand and was totally stress free.
We will always make Virtuo our 1st choice in future.

Great app and idea but probably racist 🤔

The app is really beautifully designed and virtuo have a good selection of cars at reasonable prices, and what appears to be a friendly and intuitive rental experience. However I never got to experience this. I initially set up an account and was quickly informed that the account had been successfully verified. Then tried to rent a car for the following day for when I got into London. It appeared to work fine then got a message that a security check needed to be done quickly followed by a cancellation of my booking and a permanent rejection of my account. Didn’t realise this had happened till I got into London after which my husband also managed to register an account and make booking but quickly had the same thing happen to him. We are both black and clearly African from our names. A white colleague we travelled with registered and made a booking the same day at the airport with no problem. No explanation given, no access to chat and no response to email. Getting rather sick of technology which still allows and even encourages racism in this day and age. We had to go to a mainstream car rental company at the last minute, paying almost double what we budgeted. The unfortunate price of being black. 😒

Developer Response ,

Hello,

We're very sorry about the situation and the inconvenience caused. As discussed on the phone, it looks like there was a technical issue with the device used which raised a security flag. Our system will automatically cancel your booking in this situation. As a company, we would never discriminate based on race, gender, class or orientation and we are very sorry that it was made to feel this way.

We have opened your account and look forward to having you on board soon 😀If there are any more questions, please don't hesitate to get in contact.

Thanks,
Virtuo