Visonic-Go 4+

Great App, works perfectly!

As an installer for Visonic, this app works perfectly and is straight forward to use as well as being user friendly. Most of the negative reviews for this app are false! Just remember to turn on Notifications from the app (Menu, Panel, Notifcations, Enable Alarms). Also allow the app to send you notifications from your mobile handset! We have been using this for years without any negative feedback.
Once its setup correctly, there are no issues!

Crazy complicated

Eventually got it to work with our alarm system, not easy. THEN they updated the app!! Since then it asks for passwords to even get into the app which took ages to set up and time consuming to use. Made a bit easier by setting up Touch ID. Can’t do the same on my husbands phone it won’t accept anything we put in. Our alarm supplier don’t seem to understand what is going on. All in all, useable if you can get round the technology but useless if you can’t.
Update: engineer eventually came. Looked at control panel - last engineer hadn’t set the control panel right to use with app. Rectified but only with engineer giving me endless instructions. If I lose the app again I fear I will not get it to work. So good when it works but ITS NOT USER FRIENDLY TO SET UP.

Developer Response ,

Architecture of the application is changed in order to improve its quality and security. These are default security settings for the mobile app. You can press "Keep me signed in" not to write a password every time you login.
You can find a video tutorial at https://www.youtube.com/watch?v=RWQN80fRgrU
If it does not help, describe your problem in detail at visonicgo-support@johnsoncontrols365.onmicrosoft.com. We will try to help with your issue.

Updated app doesn’t work

After 4 years of using the app perfectly I was just forced to update the app, and it doesn’t work. The functionality was previously great alerting me remotely anywhere in the world if the alarm went off even if I didn’t have the app open, and also being able to set the alarm from the app when i have left the house and it would give me an accurate status every time. I have now just been forced to update the app and none of it works in the new app, most importantly it doesn’t give an accurate status ever. Choose to set Home and it just keeps spinning after the countdown. Can we please have the previous version of the app back?

Developer Response ,

Hello, please describe your problem in detail at visonicgo-support@johnsoncontrols365.onmicrosoft.com. We will try to help with your issue.
The application is updated in order to improve its quality and security.