Wellbeing Way 17+

This program has helped me a lot. I was able to get so close to my weight goal, but more importantly I was able to start and maintain good routines that helped me focus more on my health. I’ve had 2 coaches and both of them were lovely, They were always able to make my day.
Talking about the app itself, unfortunately it is not user friendly at all. I was always confused by the sections and despite the materials were very good, sometimes it wasn’t recording the fact that I completed a course, so I had to redo it a couple of times. Furthermore it wasn’t always pulling the data from my scale, and couldn’t record my workouts as it only counts steps.
The most annoying thing though is the inability of getting in touch with your coach through the app. As they’re calling from a private number there’s no way you can call back if the line drops. The only way to contact them is through their support team’s email. I’ve wasted so much time trying to reconnect to my coach, and waiting for them to call back…
Long story short, I just gave up using the app after a while and I did just fine.
(I finished my program last month, so all of this applies to any update until then)

Hey Nicole, Thank you for your review! It is great that you have been motivated by our team as you maintain good routines. We will pass your feedback onto our team as we are sure they will be very happy to hear this as well.



We're sorry to hear of your experience of the app so far. We are currently working to resolve these issues and your feedback is very important to us as it helps us to improve our app. So that we are able to further understand the issues behind not being able to get in touch with your coach our support team have contacted you so that we can resolve these issues together. The email will come from mywellbeingway.support@xylahealth.com

I have been completing the registration process however I got distracted when inputting my weight and it recorded that I am heavier than I am. I went back to change it and save it, however it wouldn’t allow me to do so, it input the weight incorrectly, therefore it’s suggesting a weight loss that means that I would be more than I am now. I have emailed a short ago with no response so I am already put off from using this app and programme. It needs to be easy to use so that it doesn’t become another barrier to preventing weight loss 🥺

We're sorry to hear that you were unable to use our edit function to update the record please contact us on mywellbeingway.support@xylahealth.com a member of the support team will be able to walk you through the process. We're here to help.

I have been using this app for a number of months now and found it very useful.

As other reviews have said there have been glitches. However the team have welcomed feedback and more importantly taken action to rectify the issues. This is a very different app to what it was months ago so I would disregard much of the older feedback.

I love having a tracker plus a wealth of information all in one place. It’s a great combination of support tools (such as recipe ideas) and and educational, motivational modules to complete.
I didn’t really use the chat forum however it’s great to have a community there to reach out to.

The only improvement i would like to see is the ability to connect this app to my Fitbit as I found manually updating my stats quite laborious. This is the only reason for the 4 stars otherwise it would have been a 5.

Finally, and for me the best part of the program were the incredibly helpful and supportive coaches. I found that I really looked forward to these sessions. Lucy was fab! Such a good listener and offered support and advice in a non judgemental way.

If you are in the fence go for it. Nothing to lose except some weight and a far healthier lifestyle to gain! :-)

Hello, thank you we really appreciate your review. It is great to hear that you are seeing the benefits of our App which with your valuable feedback we are able to continue to improve and add to.


We will pass this feedback onto the team as well as we are sure that they will be very happy to hear this as well. We are currently working on improving our app so if you need any more information or have feedback please do not hesitate to get in touch with the team at mywellbeingway.support@xylahealth.com, we hope that your journey with us continues to be successful. We're here if you need anything.