Wheely 4+

Simply Amazing!

I downloaded this app a few months ago but used it for the first time today for 2 trips and was blown away. I opted for a vehicle in the First category and was highly impressed. The S Class cars were all spotless (both inside and out) and incredibly comfortable. The drivers were super professional and drove very smoothly ensuring I had a pleasant ride. It’s a little more pricey than Uber Lux but considering what you get for your money, it’s certainly worth it in my opinion. As for the App itself, it’s pretty straight forward and user friendly - I can’t fault it. Overall, it was a great experience after a long tiring week at work and I would definitely recommend Wheely - I will be using Wheely on a regular basis from now that’s for sure!

Best for airport pickups/drop-offs

Have been using Wheely for a few years now. They are by far the best chauffeur service available. Cars are incredibly clean inside and out. Water and sanitisers available as standard.
Drivers are fantastic, know where they are going and come in full on suits to pick you up. The cars are all new and modern and is overall a very comfortable ride.
I usually use for airport pickups and drop offs and their customer support is fantastic. Drivers always wait for me at arrivals with my name on a sign.
Prices have increased slightly recently but still worth it. Would be good if they provide customers with promo codes here and there

No show on my wedding day. Cannot be trusted.

I booked Wheely to provide cars to transport my wedding party to my wedding ceremony. I was hesitant to book for such a special day at first, but after many conversations with the team at Wheely (specifically Max, Vladimir and Helga), they ‘guaranteed’ (in their words) a chauffeur will arrive in time. Not only did the chauffeur not arrive on time, they didn’t arrive at all. I received a call 5 minutes before the planned pick up time from and advisor confirmed who explained no cars were available, with the tone that they simply could not care less. I was left with the stress of organising emergency transport.

I made the booking over 3 months in advance, and had numerous conversations with various team members who all guaranteed the cars will be available.

Wheely’s customer service cannot be trusted and the chauffeurs cannot be relied upon. I’m not sure how this company are still in business.

Developer Response ,

Good afternoon! Thank you for this feedback. We would like to offer our sincere apologies for the situation mentioned above caused by Supply problem. Wheely Service did not have any intention to let you down, especially on the Wedding day. Could you please kindly text Customer Service via chat and provide some specific details of this journey? It will help us to proceed further investigation. It is of great importance to us to be transparent with all our processes and keep our customer's trust. Best regards, Wheely Customer Service