Hubtel 17+

This app is good though but the only problem I have is some of the items ordered isn’t delivered to you.
I think when the rider’s contact is been given to us earlier we would have called them and remind them.
Some of the riders don’t reply our chat and is very bad ☹️

The primary reason i downloaded this app is to send money. If I can’t send money, what is the point of having this app on my phone? For close to a week now whenever I try to send money I get the feedback that “your transaction os under review “. Worst of all, there is no way to get access to customer service (that is if there is even a customer service). The only way to make my issue known is to come here and voice them out. I think that is a very bad system design choice you guys made. Did it not come up at any point in time that your users are going face issues for which they’d need some assistance? 😪.

Look, this issue began after I did that unnecessary update. Now I’m positive I’m not the only user facing this problem. But how many users do you think will come here and make their plight known? I like to use this app because of your low fees. But what’s the point of having low fees if the app does not work? At least with expressPay even though their fees are higher than you guys they’ve actually put a lot of effort in their user experience and guess what, their app works. When you face a problem, customer service is right there to help.

As someone who has been using Hubtel more recently than in the past, their service today disappointed me massively.

Tell me why I place an order, see the calculated delivery price, proceed to check out, and see that the delivery charge has been increased even further?

When I called to ask why this is, I was told their new “update” made it that even though you see the delivery price at check out, it recalculates your distance from the restaurant?

What nonsense is that?

How does this help the customer?

How is this an update?

And don’t get me started on their delivery times. I ordered food at 12:24pm. Mind you, I’m hungry, and since I’ve ordered before, I know their delivery times are not too long.

Tell me why as at 2pm I’ve STILL not received my order? I was called at 1pm by the customer service rep and told the drivers were “a bit busy, and would pick up my order in 10-15 mins time” Is two pm 10-15 minutes? Is it? After that initial call, I WASN’T CALLED AGAIN. No heads up. Nothing. I tried calling their customer service number, I received no response. The very least you could have done was to keep me updated me. The very least. I finally got my food at 2:45pm. 2:45pm.

And as someone who needed food before I take my meds, this is so disappointing, Hubtel. This is so disappointing. And disrespectful of my time