My MTN Ghana 4+

Thanks to MTN for such a nice organized app. I really enjoy using the app. But my little challenges these days is that it has become too slow to open. And secondly, I read about it that it uses no data, but I'm so worried about when you are returning to the previous menu it takes much time just as you are accessing a new page and even more. I have realize that, when I'm with enough data bundle, the rate at which the app works speedy is different from when the data is down to less than 100mgb. Kindly resolve this for I like using the app.
Okyere K. Boateng.

We appreciate your feedback to help us improve the App.Can we have further details of the challenge? Please share them with us via mymtn.gh@mtn.com
*Sasha

MTN has performed creditably but not better best . In this competitive network services, value for money should be a priority by MTN to its numerous customers.

Clients choose MTN over others for one reason or the other for high expectations to deliver its best services but customers complaints far outweigh their appreciation of their value for services from MTN .

MTN can and has more room to improve its services but just reluctant , because it has prided itself as the first choice but not the best options in its performance.

MYMTN App gives you a great experience of easy account management. We do apologize for the poor experience. You can chat with us via WhatsApp on 0554300000 or share an email via mymtn.gh@mtn.com to enable us address any difficulty you are facing. *Kofi

The app can be really handy but also very frustrating, I’d say most of the time. Firstly, when I have no data I can’t use the app, but the info from the app’s page claims it needs no actual data to function. Secondly, it can be a pain to work with when you urgently need to top up data. For some strange reason, it almost seems the app will taunt you when you need it to work smoothly to transact. Please, do check for these issues cause, it is quite useless for me to use an app which claims to ease processes when it does the direct opposite; it literally gives me a headache each time I use it.
Thanks.

We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. If you have any further needs or questions, please reach out to us via WhatsApp on 0554300000 or share an email via mymtn.gh@mtn.com to enable us to address any difficulty you are facing. *Kofi