payzy 17+

The signup process took slightly longer than anticipated. The lack of dark theme is a serious disadvantage. The worst thing is that I am unable to load money via apple wallet and I have to manually enter my card’s details. Other than the above, seems like a pretty good job (despite being a copy of Revolut). Finally, there are times during navigation where the app is stuck and I’m unable to navigate on another screen.

We hear every opinion with respect in order to make this experience better. Only with the payzy app you do earn 1% back of your transactions. We are unique in what we do. Thank you! 🤩️

Problems from day one!
You need to provide personal details and documents THREE TIMES, although valid personal and financial details are cross-checked with government website. Then there is this video call where arrogant teenagers record you , in a similar to “mugshot” fashion.
When started using the app, and tried charging my virtual card, transaction failed and some €100 was pre-authorized for, but never completed. Therefore the sum is not available to payzy account, nor my bank!
The so called “support team” is nowhere to be found, and still “investigating” the issue.
Bottom line is STAY AWAY unless you’re a desperate teenager with loads of time to waste. There are far better similar apps to use, where you have real support and respect as a client.

Hello! The remote identification process by video call is necessary for the identification of the data and the security of your account and is a basic condition defined by the regulatory framework as well as the Bank of Greece. Regarding your issue, have you tried loading your payzy wallet? If so, which bank did you try to top up from? Finally, how are you trying to top up your wallet? Via bank transfer or via another card? From the moment you have sent a request to the email support@payzy.gr and your request is under investigation, it is further checked by the relevant department and you will receive an update if there is any progress in your request. Thank you!

The registration is a pain, I’ve open brokerage accounts in major firms like IB, degiro etc also almost all major EU Fintech banks and they do not ask for video calls ever, they used to like 5 years ago, sure there’s a ton of data to submit but that’s way different. If you’re required by Greek law to do so and there is no workaround then the app will surely fail in my opinion, what I would do is scrap the personal Greek IBAN idea and operate similar to Revolut. Fintech is all about user friendly experiences if you can’t even offer it and most people are stuck during registration then things are not looking good for the service in general.

The remote identification process is a necessary process defined by the Bank of Greece and the legislative framework, in accordance with paragraphs 17 & 18 of the Act of the Executive Committee of the Bank of Greece (PEE 172/29.5.2020). In case you need any information from us, do not hesitate to contact us. Thank you!