payzy 17+

We are trying to register and we ve come to the video call step… We have been waiting 1,5 hours to be identified by video call. Please do something!!!
Ok you have to wait a long time but in the end you register

Welcome to the payzy app!You can get started by doing all of your transactions with your payzy card and earn extra money to spend on your choosing! Thank you!

1) The onboarding process took a lot of time, including an unnecessary call with a Payzy representative.

2) The referral (10 euros) program they have, which is based on a invitation scheme from another existing payzy user, is terrible. The application doesn’t work as expected and after multiple emails with their Helpdesk to resolve the issue [I successfully completed the onboarding process using the invitation I received - however they stated that I never inserted my email on a form (which I never received of course)], I simply wasted my time. They couldn’t provide a clear answer on many of my questions, while they kept insisting that I can’t get the referral bonus simply because I never followed their process (which has bugs and extra unecessary steps - probably to avoid giving the money afterwards).

This is not a professional treatment of your clients, COSMOTE Payments. Either change the bureaucratic processes you established, or make the right thing by training your Helpdesk agents doing the rightful actions in case things like these happen due to your bad design if your product.

We're truly sorry for the frustrating onboarding experience and referral program issues you faced. Your feedback is crucial for our improvement. Please reach out via the app or via support@payzy.gr for further assistance.

Problems from day one!
You need to provide personal details and documents THREE TIMES, although valid personal and financial details are cross-checked with government website. Then there is this video call where arrogant teenagers record you , in a similar to “mugshot” fashion.
When started using the app, and tried charging my virtual card, transaction failed and some €100 was pre-authorized for, but never completed. Therefore the sum is not available to payzy account, nor my bank!
The so called “support team” is nowhere to be found, and still “investigating” the issue.
Bottom line is STAY AWAY unless you’re a desperate teenager with loads of time to waste. There are far better similar apps to use, where you have real support and respect as a client.

Hello! The remote identification process by video call is necessary for the identification of the data and the security of your account and is a basic condition defined by the regulatory framework as well as the Bank of Greece. Regarding your issue, have you tried loading your payzy wallet? If so, which bank did you try to top up from? Finally, how are you trying to top up your wallet? Via bank transfer or via another card? From the moment you have sent a request to the email support@payzy.gr and your request is under investigation, it is further checked by the relevant department and you will receive an update if there is any progress in your request. Thank you!