Fortress 4+

Electronics & Appliances

A.S. Watson Retail (HK) Limited

    • 免費

iPhone 螢幕截圖

描述

A.S. Watson Retail (HK) Limited

隨時隨地選購超過26,000款電子生活產品

最新功能

版本 10.1.6

更新功能及提升用戶體驗

評分與評論

2.1 滿分 5 粒星
47 個評分

47 個評分

ng asia

Outdated functions app

I’m shopping for a large 2 or 4 door refrigerator. What a frustrating experience with this Fortress app! Besides slow reloading for every page even within viewed contents, such as products details, most product pictures showed 1 or 2 tiny pictures (yes I can zoom in n get a fuzzy larger view....) as if nobody on the other side cared about showing you their products. You can tell I’m not having fun shopping here. Oh well....

開發者回應

Thanks for your feedback. We noticed most customers prefer a fast loading speed and rich product content. Our team has been working on these enhancements. We are committed to providing you with the best shopping experience. Stay tuned, and great thanks for your consideration and support! 😊

wtfcantuseanyname

Useless app

1) The sort/filter button is just a decoration without any real function!
2) Poor customer service as there is only a chatbot which is not helpful. Also, You can’t reach them by telephone. The only way to find them is through email, but they have poor problem solving skills.
3) the app is Loading forever

開發者回應

We truly apologize for the issues you've encountered with our app, including the functionality of the sort/filter button, the effectiveness of our customer support, and the app's loading speed. We appreciate your feedback and have taken steps to address these concerns:

1) The sort/filter feature has been updated and should now function correctly. We're committed to ensuring that our app's features work seamlessly to enhance your shopping experience.

2) We understand the importance of efficient and effective customer service. While our chatbot is designed to provide immediate assistance for common queries, we recognize the need for human interaction in resolving more complex issues. We are working to improve our email response times and encourage you to utilize our live chat service during office hours for prompt support.

3) Regarding the app's performance, we are continuously working on optimizing its speed and reliability. Please ensure that you are using the latest version of our app to enjoy an improved experience.

We are dedicated to providing a superior customer experience and are actively working on enhancing our services based on your feedback. Thank you for bringing these matters to our attention, and we hope to regain your trust through our ongoing improvements.

Chingchunghung

Best electric appliances ecom in hk

Fast response and ease of use

開發者回應

Thanks for your comment! We will keep it up~

App 私隱

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