BEA Mobile 東亞手機銀‪行‬ 4+

The updated version is good

After updating the mobile app version, I can download my e-statements and view my credit card number after verification. Just check and copy when doing online shopping without physical card. It would be wonderful if we can default view more transactions in the record page.

開發者回應 ，

Hi Kin kwok1999 , thank you for your kind words. We make customer experience and satisfaction our priority, and your review reaffirms the hard work we put in every day.

It’s useful but somehow stupid

I mean it’s good that it allows me to check my balance and transfer money but there are many drawbacks
1. Stop telling me to update... whenever I want to do something immediately the update just bloody stops me from any further action apart from clicking into the app and telling me to update... I mean there’s not much difference after updating anyway so why don’t you let me do my stuff first!
2. I cannot check my e-statements. Sometime I want to get the address from the e-statement for a proof to apply for other stuff and this app just doesn’t have the function to do it in an instant. It’s super inconvenient to log in again in computer to open it!
3. Sometimes after update it just requires me to fill in all my stuff again and it’s super annoying but ... security right ?
4. It doesn’t really have any notifications when your account has any movements or your credit card is being spent... I mean you have to actively check it to see the activity...( unless I stupidly turned off the notification)

ATM card still didn’t received over 2 months

I live chat and even went to bank to address card issue about why it is not sended yet, all they say is it will be there with in a 7 to 14 working days. I applied on one Bea account got approved on 11 June but nope no card. Now it’s end of July. Too slow service except their counter service is great.

Recently I upgraded my HSBC account got new card in 2 WORKING DAYS. Also Bea bank mortgage agent are too lazy to follow up. I applied mortgage for my house through online which Bea staff suggest me to do) and they take 3 weeks to reply and give 1 miss call. If I miss that call it’s gone no call back nothing. How do we know it’s a scam or junk calls if it’s just 1 miss call? When I did call back no answer nthg. Fortunately got mortgage from another bank now.
I only opened account for my mpf cuz my company use this bank otherwise I wouldn’t even bother.

開發者回應 ，

Hi fyiyfkcykjtfy, we’d like to follow up on your case. Please email us about your issue at CYBERBANKING@hkbea.com. We will follow up straightaway.