Tap & Go is a mobile payment service proudly presented by HKT Payment Limited, a member of the HKT Group. Tap & Go delivers unprecedented secure and reliable Contactless Mobile Payment services to all customers. Its three unique key functions include:
- PayBuddy – Innovative “PayBuddy” function lets you transfer money to friends instantly! Splitting bills has never been easier!
- PayReady – Just one tap to pay at restaurants, cinemas and shopping outlets around the city and the world!
- Online Shopping - Get what you want and let us do the work to keep you safe!
For details, please visit www.tapngo.com.hk.
Terms & Conditions
Tap & Go Payment Service is subject to Terms and Conditions of HKT Payment Limited. For details, please visit www.tapngo.com.hk
Stored Value Facilities Licence Number: SVF0002
+ Performance enhancements
Thank you for using Tap & Go!
Ratings and ReviewsSee All
Tap n go user for many years
I've been using tap n go for quite awhile now. Its nice to have if you don't own a credit card BUT it is sometimes unreliable. I've been using HKT's services from telephone lines, to phone simcard to tap n go services. And I have to say their customer service is not good.... I've had quite a few disappointments and in the near future when all contracts are done, I will avoid using anything from HKT.
My issue is tap n go: I bought some products through tap n go, but I am meant to receive a refund and it has been 2 months, I still haven't receive my refund and their customer service hotline is unrealiable, really hoping it could improve. (I've contacted them several times in the last 2 months)
All I'm doing is the waiting game and still no signs of improvement of the situation.
Edit: changing to 3 stars, I was finally able to have a supervisor (Stefan) take over the case, he is quite nice and shows that he cares about the case and tries his best to help. Thank you. Although it isn't resolved yet, professional customer service makes things a lot easier.
Friendly interface, force updates
The Tap and Go interface is user-friendly and secure. However, I find it irritating when the app forces me to update.
I can add my physical card nor even activate it from this app! It also lock out my wallet everytime even I had input my correct PIN. I had called their customer service hundred times for the pass couple of months and even uninstall / re-install the app to no avail! They even send me 2 cards buy still cant add nor activate. The service and follow-up from the customer service is horrendous enough that until now that Im writing this review still not resolve the matter! Poor poor poor and useless! All it gave was frustration!!!!! Dunno why HKT came up with such useless thing!
Data Linked to You
The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Usage Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
- HKT Payment Limited
- 183.9 MB
- Requires iOS 10.3 or later.
- iPod touch
- Requires iOS 10.3 or later.
English, Traditional Chinese
- Age Rating
- © HKT Payment Limited
Get all of your passes, tickets, cards, and more in one place.
Up to six family members will be able to use this app with Family Sharing enabled.