Hello, after I updated the app to the latest version I found that I can’t convert my Citibank credit card’s point, the app opens my default browser and shows the point conversion page, however when I confirm the conversion it throws error, appreciate if the dev team can fix it, thank you!

The removal of receipt upload from the App is NOT the best experience for your customers. Yes you invested a lot of time and money into building a new system with your merchants to allow customer to add points directly from the merchant’s shop…. But I and many customers have notice a few issues may arise. 1. The merchant didn’t remind the customer to add points while at the shop. 2. The system could be out of service. 3. The customer didn’t know they no longer have the option to upload the receipts from the App until they are already home causing them to missed the points they thought they should earn. And pls don’t tell me they can go back to the mall counter within 14 days to redeem the points. People are busy, and is not worth the effort to make a return trip for a few points. The new functionality is to make it easier for the customer to earn points, it would be if everything is working properly. Suggest to bring back the self upload receipt function as the “safety net” when the point earning journey is broken. Pls focus on your customer’s need and not what is best and easiest for your operation.

Going back against technology - the mall decided to take out the option is to scan receipts recently… and after going through the line to the customer torturing counter, they said they need me to get a separate credit card receipt which the restaurant does not provide. So now I have to run back to the restaurant only to be told this receipt is not available… the restaurant kindly helped call back the counter and eventually this get fixed after a good 30 mins and contributing another hour of parking $ to the mallUnderstand times are hard - suggest to not offer something you are not prepared to offer and make the process more miserable than it needs to be. You have sophisticated clientele and let’s show some respect

Saw there is an update today, but once updated, the app crashed on iPhone 12 Pro Max. Uninstalled and reinstalled still crashes when try to launch this app.At least developers should have done a soft launch to see any problem and stopped or even roll back if something went wrong . Even worse when I visited one of their mall today and paid the parking via the credit card I linked onto. I have to ask my friend to logout his old SHKP app and let me login to pay the parking. I use the app to pay the parking and got SMS notice my credit card has been charged successfully. Turns out when I leave the parking, the app said I’ve NOT yet paid and I can’t paid again neither. It is a totally TERRIBLE experience. If I could place a NO star I’d do so for the latest update.