It used to remember my account number sometime before, but right now i need to type in every time i update the meter valueThe above has been fixed before but it comes back again 2022 recently. The source control is not good…. I need to reduce the rating a bit

I am more than happy to use the Towngas app again when all the IT issues have been ironed out. I dont see the point to download this app when I cannot even log in! The app either telling me to connect to internet( i am using a functional 4G mobile)or to insert e-token which I dun have!I have no choice but to switch back to paper statement and contact call centre for assistance.

When I use faceid to log in to the app it keeps crashing. Makes the app totally useless. I have to report meter readings by phone now. On the online web page i can log in but when I report meter readings it displays “System Error”...Useless. I might as well delete the app and just keep the telephone number go dial in when I need to report meter readings.

Quite a handy app but a little surprised that whilst it supports submitting manual meter readings, it doesn’t support smart meters even though Towngas has another app that does this. Why not combine the two rather than make customers use two apps for overlapping features??