The order process is simple, and there’s quite a lot of shops to choose from like PRET, cookie dpt, citysuper, etc. I pay by Visa, go to the store according to their designated pick-up time, then I can enjoy the food 😋This sustainable initiative is really meaningful and easy for me to rescue yummy food in my neighbourhood, meanwhile enjoying 50% discount on all food items. Love the app so much and referring all my friends to use it!!

The app require users to cancel the order 2 hours prior to the actual pick up time, I accidentally ordered a food bag 1 hour before the pickup time as I thought I could pick up it right away, but the staff from the shop told me that the pickup time was indeed an hour later. As I wouldn’t be available an hour later to pick it up, I instantly contacted their customer service, their customer service gave me generic answer stating that I will have to pick it up and no cancellation or refund would be issued as I was within the 2-hour period. Just you know, as long as there’s quota, you can order it anytime before the end of th pick up period, meaning that if they allow me to cancel my order and release the quota to someone else in need, they would have saved the food instead of wasting it (as they insisted that the order cannot be cancelled).This app would rather waste food instead of saving it by making a simple exception/accommodation. Don’t be fooled by its slogan, you will easily be tricked and scammed for money whilst having food being wasted.

Because your orders can be randomly cancelled even though they are accepted and payment is done. It is rather ridiculous to see businesses explicitly breach contracts like that and fool users around. My order was cancelled a few hours later without any notifications. Not until I approached the CS did I know that my order was cancelled because the store has not got enough surplus (as what i was told). Come on, you only post offers if you know that surplus is likely! If you are not sure whether there is any surplus, you should not post offers at 10 am in the morning, promising users to get the food after 7:30 pm on the same day. I just feel disappointed by how they treat users and the carefree attitude of breaking promises

Experience may vary but for some reason, the prices for the restaurants that I’ve seen aren’t really discounted by much. While there are certainly some discount, it feels disingenuous to mark up an item that usually only cost $44 to $80 then discount by 50% so that the cost becomes $40. While there is still a 10% discount, from a user perspective I feel that I would rather pay the 10% premium to get freshly prepared food rather than an item that’s been sitting on a shelf for half a day. The incentive or cost/benefit really does not justify the use of the app.