GreenGo e-Carsharing 4+

I like this service very much. However, yesterday I cannot use it because I was not able to take the mandatory photos during the unlock process of the the car. I successfully take 3 photos but at the last picture the application showed me an error message: ‘We do not have access to your camera, please check your settings’ and the app restarted multiple times. I was confused because I successfully took three photos, so the app definitely had access to my camera. So I did not understand what was the problem.
It would be nice if the user can have another option to attach these pictures e.g from the iPhone photo gallery.

Dear krsdnl, thank you for your feedback, we are glad that you like our service. You should make sure that your phone has the latest version of the the operating system and our application as well. If the Wi-Fi is turned on on your phone at the time of rental, it may also cause a communication failure. If you find everything ok, but there is still a problem while taking the photos, please email us the error with your phone type and the version numbers of your operating system and GreenGo application.
If you are unable to take photos through the app due this error, you can send them via email.

Several problems occured during registration. At first, when nationality had to be provided the application only threw a notification window which dispalyed nationality. Then I could not enter nor select a nationality. This is a bug, please try to fix this. Without being unable to continue I had to cancel it, and restart and continue the registration manually. This time, after providing every single detail it would not let me upload my documents. After going through every single point again, I found that my phone number wasn’t confirmed. Which I have been never prompted to do so, because the phone number got stuck in it’s place from the previous unfinished registration. Please indicate which field isn’t complete.

Dear martintinich,

If you haven't finished you registration please contact us via email so we can help you to continue. One mobile number can be used only at one contract, so maybe you should cancel one of the unfinished registrations.

A super community car-sharing business with helpful customer service! To live a sustainable urban life, it is essential to reduce the use of private cars, if possible even sell your car (or don't buy one in the first place!). When in some justified situations you do need a car, it provides a great option, it takes up little space and it doesn't pollute the city air at all.

Hi dtamas01! Thanks for the kind words! It is good to read that our service us really useful for you!.