Telekom alkalmazás 4+

Magyar Telekom Ltd

    • Free

Screenshots

Description

Megújult a Telekom alkalmazás a maximális ügyfélélmény érdekében! Now available in English!

Lépj be és intézd ügyeidet egy helyen! Kérdezd le egyenlegeidet könnyedén, fizesd be számláidat csak pár kattintással akár egyben, akár külön-külön! Töltsd fel saját, családtagjaid vagy barátaid egyenlegét, nézd meg korábbi feltöltéseidet és gyakran használt telefonszámaidat.
Vásárolj könnyedén eseti netbővítőt, ha több mobilnetre van szükséged, vagy kezeld kényelmi szolgáltatásaidat egyszerűen. Mutasd fel Virtuális Kapcsolat Kártyádat közvetlenül az alkalmazásból!

Ne felejtsd: az alkalmazás használatához internetkapcsolat szükséges, de nem generál adatforgalmat itthon és roaming helyzetben sem, kivéve a Love Telekom menüpontot. Erre az app figyelmeztetni fog ennek a menüpontnak a használatakor.

What’s New

Version 20.11.2

Folyamatosan azon dolgozunk, hogy egyre jobb élménnyé tegyük az alkalmazás használatát. Ebben a verzióban kisebb hibajavításokat hoztunk.

Ratings and Reviews

4.3 out of 5
39.4K Ratings

39.4K Ratings

Feedbekguy ,

Useful but could be better

Sometimes it is confusing to handle my invoices because even though I pay for them almost right away it takes plenty of time until the status changes in the application. There were time when I almost paid for the same invoice twice.
An online help desk service would be really nice indeed. An instant chat like solution. In this case if I would ask something there would be a written answer what I could use as a reference when dealing with issues with customer service.

Developer Response ,

Hello! Thank you for the feedback. If the payment is successful you will receive a written confirmation via SMS and e-mail, that the payment was successful (“Számlabefizetés sikeres volt” – in Hungarian). If you receive these messages, you can rest assured, that the transaction was successful. After that, the paid bills should be moved under the settled bills within a few hours at the latest.

Currently, there are no plans for in-app chat support. If you require assistance you may use the chat at telekom.hu (http://bit.ly/TelekomServiceChat) or message us via Facebook Messenger (https://m.me/TelekomHU). ^Levente

this_nickname_is_taken_2019 ,

App has problems with payment

For starters, payment through card was not possible for months in the app. Now it works, but the error handling scenario is not well tested. If you pay with card and get a 2nd factor authentication request, fail to enter the password correctly, upload will fail after entering the correct one. Might be a misinterpretation of the status sent by the payment gateway? The app says the payment started successfully but an sms arrives to inform about failure.
The same happens when re-requesting the password...

On the plus side, there are several free options offered through this app only (like festival data plan)

Developer Response ,

Thank you for your feedback. We forwarded your suggestions to our developer team. We are constantly working on the application, improving it. We hope in the future it will provide a more straightforward error handling process.
In the meantime, if you are still experiencing issues with the payment process, please, contact us at https://m.me/TelekomHU for further assistance. ^Levi

Andiie95 ,

It could be good, but…

Hi! Lately the app is always crashes, when I want to open it. So I have to do it 2 times all the time. This is not a big problem, but it’s annoying.
The bigger problem is, that the “Additional Service” menu doesn’t work. The app says: “Somethings wrong! The service is currently unavailable! Please try again a few minutes later!” It doesn’t matter, that I try it with wi-fi or mobile internet, I can’t use that menu… And I try it a lot of time a few minutes later, but it lasts about 1-2 months. Please somehow fix it! Thank you!

Developer Response ,

Hello! We apologize for the inconvenience. Please, contact us at m.me/TelekomHU for further assistance. ^Levente

App Privacy

The developer, Magyar Telekom Ltd, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:

  • Identifiers

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Contacts
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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