FREENOW - Taxi and more 4+

This morning service

The driver arrived bang on time which was great and he was very friendly and polite. However the state of his taxi was terrible. To say it was filthy is an understatement. Stains on the seats, floor was filthy and the mats were covered in muck. A good valet is required. If the taxi driver vacuumed it even once every 2 days but judging by it it’s been a very long time since a vacuum cleaner or a soapy cloth was anywhere near it. It was so bad there were 2 midgety flies flying around. As we were heading to the airport we had no choice but to get in. Maybe if FREENOW did on the spot inspection from time to time without telling the drivers this unpleasant journey could have been avoided.

Developer Response ,

Hi Spain, we're sorry to hear that. Can you please contact us at https://support.free-now.com/hc/en-gb/requests/new or send feedback through the app with more information so we can follow up on this?

Ruined what used to be a good thing

The lag on this app is crazy. Not once in all times have used this app that it hasn’t had a long wait time and sometimes uncertainty as to whether or not I’ll even get a taxi. It has changed one of my most frequently used apps Halo, that actually made my life more convenient into an app that I only use when I have no other option. I actually dread clicking on this app because it is so unreliable in times when you may need it it most. Very disappointed with the change. Don’t get me wrong I’m all for change but I don’t like paying more for a worse service than I had before. Also I might add 2euro extra now per taxi. At least if there was some type of improvement you could justify an almost 25% increase or more on every trip but this is just a joke. Even with the €2 extra it’s still left up in the air whether or not you’ll get a taxi. I wouldn’t recommend. As soon as an alternative comes around I will be jumping ship unless they make a significant change and quickly.

Developer Response ,

Thanks for the feedback!

We have almost the same supply of drivers in Ireland as Hailo at this stage so we are sorry to hear you couldn't get a cab!
We would love to get more insights into your poor experience. Please can you email us at ireland.support@mytaxi.com so we can continue the conversation!

Feedback from a regular user

So I’m a regular user spending €200 on average. And these are the things you should consider.

-Removing the €5 fee.
Totally unfair on us (the user) having to book a taxi because we are in a hurry to get somewhere. Suddenly a taxi man accepts the request while having a passenger on board and you’re stuck watching them drive away from you, it’s painful and totally unfair and not being able to cancel.

Your policy says “if they are driving for more than 5mins then and you cancel the request then you are charged €5) but this is a lie. Book in a taxi and immediately cancel because of x reason, then you do have to pay €5.

This brings me to my next suggestion.

-A block button.
There are some taxi drivers out there that you should pay close attention to and not in a good way. They are dishonest and painful to deal with. Please allow us to block these drivers

-tips
Allow us to tip at the end of our journey some drivers out there do deserve a tip while others don’t. Having the automatic tip feature isn’t the best.

-Only use favorites button/ feature.
Again we are paying for a service. Let us choose the best experience by allowing us to choose our favorite or favorites drivers. So only our list of favorite drivers will be notified of our request.

These are a few little things that can make a big difference on the user experience.