I absolutely love Next’s products, the view, order and delivering are all fantastic. The fact that you cannot view your previous orders in your account or see split deliveries is very frustrating. If you google how to view they refer you to your confirmation email which doesn’t even have an order reference. I was due to receive a full order but it came separately which was no issue whatsoever but I couldn’t even check the status of the second piece to know if it was on the way or missed so I had to call next and wait for over 25minutes for an answer. If next improved this they would have 5 stars from me.

The app is very poor in terms of functionality. As a frequent online shopper, compared to other shopping apps, this is by far the worst. The biggest issue is you are unable to view your favourites. An error message is displayed saying your favourites have been disabled. You also can’t ’favourite’ anything by tapping on a heart on the app. You can only favourite and access your favourites from the online website on a computer at the moment. This is a nuisance as sometimes I like to save up some favourited items and purchase them in one go down the line. You also can’t change your personal details on the app or the website - I got married recently and have no way of editing my surname. Moreover, it doesn’t allow you to enter a different delivery and billing address when checking out. Only one address seems to be allowed so you have to set up different accounts if you want different items being shipped to different locations eg I have a work and a home address and sometimes order for gifts to be sent to my friends but have to set up different accounts for each. The app needs work but so does the online website for the same reasons mentioned above. The only saving grace that keeps me ordering at Next is the stock they have, but it has been an absolute nuisance trying to shop online there. I really hope the invest more and hire a better team to manage their website and app because at the moment it is one of the poorest I’ve seen on the market and it is hindering me from shopping as often as I’d like on their site/app.

Items out of stock for age group still come up even when you filter/sort. So takes ages to get through what you want to buy. For example 12-18 mth bodysuits (filter) you bring it up and all bodysuits come up and when you click in you scroll through the sizes and it says 12-18mth sold out. I thought the point of the filter was for it to bring up exactly what you are looking for if it’s available in the size you want. I find this really annoying. Often I have a short time to pick stuff out with baby needing attention in the middle of it or something, I end up have to go out of the app and go back to it later and start my search all over again unless I have been able to add something in the size I’m looking for into the basket. I also think that having the add to favourites button would be a massive help to reduce the amount of time scrolling. It often could be a couple of days or more by the time I get to complete my order, by which time a lot of it could be sold out. And I have to start back at the start scrolling again... one other thing that I would like to see improved is the taking down of items that are “sold out” it’s a complete waste of time going through sale/clearance or other and clicking into each individual thing that you are interested in to find its all sold out, (this is something that I have also read about in other reviews, so can’t understand why is hasn’t been looked at). I do like the clothing in next, the quality and the price, but the app frustrates me, which is a pity because online shopping is much easier for me at the moment with a small baby in toe...I hope my review will be helpful to improving the app.

Where do I start with the review.. basically Nexts app feels like a school boys project half finished! There are so many user bugs I don’t think it was tested at all! Some examples include 1) Ever time I open the app it reloads the landing page and it glitches 2) searching for a product- once you’ve hit search - the page returned is the landing page only when you click past that do you get your search results 3) I have to sign in every time I reopen app - that is very strange I’ve not seen that before and I have a lot of shopping apps on my mobile 4) no previous orders placed are visible in an orders history page (a pretty basic user’s expectation if you ask me) 5) there’s no order tracking info on your app 6) there are many products that when you choose your size you are told “available within xxx weeks” but when you choose buy it goes to you basket it’s Out Of Stock... which is very frustrating!! I could go on and on... but I’m not your testing department!!