My Bord Gáis Energy 4+

It is now impossible to pay a bill via this App as it has not been updated in over a year. Why does Bord Gáis ask you to install an app to manage your account and then allow that App to become so out of date that it is redundant. I have complained several times and the response from Bord Gáis is to pay them via phone or website!! Awful customer service from a company that charges too much. I will definitely change energy provider when my contract is up.

Started a new contract was advised on telephone and email to download the app to monitor my bill and pay through the app. Was unable to even register my account. They are advising customers to use the app for convenience but they themselves are not maintaining it or fixing any bugs in the system. It is simply unusable. Of all the things to neglect in this digital age. A company of this size should have a well working app. Simply put they don’t.

It’s a disaster of the app. Can’t they read all these negative reviews and get someone to fix it?
It’s impossible to submit any queries - send button covered by the pop up keyboard that won’t move.
Every 2nd time typing mode becomes invisible.
The most annoying - app won’t accept meter readings display generic message ‘we’re still working on your previous meter reading...’
Same message for over a year for both gas and electricity account.
It’s actually surprised they get the spellings right.
Really sad. And to think someone actually got paid for creating this app is bitter.
I’m worried of safety of personal details stored in there.