Ratings and Reviews
If I could give zero
If I could give zero I would, the app prevents me from logging my meter readings for my gas stating “sorry we can’t take your meter reading, it looks like there is more than one meter on this account” please call etc. well I phoned as suggested and the advisor stated that there isn’t a 2nd meter. Gave my reading over I’m still unhappy as I wanted to log my readings on the app to make sure my level pay was as accurate as possible ringing or emailing is an inconvenience. So I emailed stating can this not be fixed so I can use the app, it was suggested to log the issue on the app which I did NO response but I did find the mystery meter number, a number that was closed in September as it was set up as a prepay account which I don’t have a prepay. I can log my electricity readings but can’t log my gas with Bord Gáis without hassle. If this is not rectified I will not be staying after the 12 months contract is up a closed account that customer service and the support on the app can’t fix
Can’t even log in
Down loaded app and entered email and password but cannot access “log in” icon as the keyboard on my iPhone se is covering it. Clicking “return” on the keyboard does nothing and the keyboard cannot be hidden either by swiping down. Rotating my iphone doesn’t do anything either. Not a good start. Called customer service and as helpful as they were, never encountered this problem before and had no clue. They will report this issue
Way behind the competition and out of date
The app is worst part of the user experience with BG. It's very clear that the whole app is a huge after thought for the company.
With over a year passing without a single update, the app does not support iOS12 and iPhone X, XS, XS Max nor XR devices.
The app completely fails to login most of the time and when it does it crashes completely have a few seconds of use.
I am honestly surprised with how bad it is. Really telling of how BG sees it's app and web infrastructure. I'd be worried on data security here too.
It's only a matter of time until Apple pulls it from the store
Up to six family members will be able to use this app with Family Sharing enabled.