My Vodafone Ireland 4+

New Version is terrible

The recent update to this App is really annoying! You can’t pay your bill through the app, the button is greyed out and you have to go to the website. You can’t check for an upgrade via the app either. A lot of the normal options have disappeared and if you try to locate them or find them the links just loop you around in circles back to the summary page. You also use to be able to modify your plan add ons for the following months like add extra data etc.. that option is not available through the app anymore. You just have to wait for the text to say you reached the limit and text to add on some extra data at the premium rate/mid month rate.

Login to new My Vodafone app

So many problems & glitches with this app I don’t even know where to start ... but for starters I wish they would fix the login screen. It takes me about half an hour at least to login in every time. I’m inputting the correct password, it keeps telling me it’s the incorrect password (but it’s definitely not the wrong one). Sometimes it kicks me back or into the old login screen (ie the screen from old My Vodafone app) or it will just keep telling me it’s the incorrect password numerous times. Eventually, and only sometimes, it may finally login me in but this is completely random and sometimes it doesn’t. Most times I lose the will to live and just give up to be honest. Then, on the odd occasion I do actually get into the app, it’s so “un-user” friendly and hard to read and navigate. Also, I can’t find to seem anywhere where I can chat to a customer service rep or a web form to make enquiries. That’s not to say it’s not there. I’m quite tech savvy but I find this app extremely difficult to navigate so it may be there somewhere!! I hope Vodafone read these reviews as there seems to be a consistent theme running through them!

Echoing everyone else here.

This app is terrible. Use autofill. Remember your details. Type them in from memory or from having called out to you. Won’t matter. The app will tell you that you’re wrong. Then, when it deigns to let you in, and you’d like to do anything related to your account, it’s slow, it has random errors that direct you to chat to support to rectify. So you go, eventually because you’re sick of the app, to chat to support. And you have a slower, buggier, unwieldy interface. I’ve used hobby Eliza programs that had better interfaces. I’m fairly certain that prehistoric man, hammering with rocks on fallen tree trunks had a better interface. And prehistoric man probably got better satisfaction too… Overall, the app is a wrapper for a website that is every UX and UI designers nightmare made flesh. Usability is thrown out the window in the name of making sure people can’t **actually** get to someone who’ll help. Remember, Vodafone removed their hosted forums, have no presence on the likes of Reddit (which they block) or boards dot ie. You should try to phone them. I did that recently too. Got hung up on 4 times before I spoke to someone who couldn’t answer my questions and directed me back to the chat. Through the app. Dante got it wrong. This app is a new circle of Hell and they took away Sisyphus’ Stone and gave him a smartphone instead.

Developer Response ,

Sorry for the experience you are having with the Vodafone App.

So that we can investigate further can you please email ecare_ie@vodafone.com with your phone number / user name for My Vodafone, Device, Screenshots of the issue you are facing. Many thanks, Sarah