permanent tsb 4+

Open24 app on iphone

Trying to access my account on app through my iPhone since last night, keep getting “unexpected error has occurred please return to home page and log in again” I’m still trying. My son has no problem getting into his. I spoke with someone this morning and eventually had to change my password and that definitely not as simple as made out to be. I eventually managed and logged on through my laptop and my iPad but still can’t get through on iPhone. I tried turning off phone and on again but no good, deleted from home page and nothing, now I can’t even get app back to homepage. I went to twitter chat and they said there’s a problem and technical people trying to sort it out 🙄🤦‍♀️ when… do much for technology. Why update when so much hassle, leave well alone. Never had problems all the years until ye started”updating “ so much for technology. Sort it out

Not flexible - bad UX

I used to love the app, it was very smooth. The UX is so bad now, and with the introduction of having to register a device and push notifications, it’s an extremely difficult process and I’d say my 77 yr old dad hasn’t a hope. I just spent 40 minutes trying to set up a new payee going between a laptop and my phone - it doesn’t tell you the push notifications will happen on an app on the phone even though I was doing the transfer through the laptop 🤯 ( You cannot set up new payee on the app. ) It’s completely inflexible. I’m really considering leaving TSB. I really liked them but now they make it so difficult to do the simplest of money transfer. This is why Revolut and others like them are getting ahead- they make it easy for the user to do banking. Please consider changing the user experience, it’s a nightmare right now.

Developer Response ,

We sincerely apologise for the troubles you've had with the app and open24. If the issue persists can you reach out to us directly at appdev@permanenttsb.ie, kindly include your open24 and any errors message you are getting, and we will investigate immediately. Kind Regards, the Digital Development team.

App issues

What is it with this app it’s the most unreliable banking app I’ve ever come across. I need to delete and reinstall at least three times a week. I’ve been Irish permanent since probably the start of 90s and the past couple of year’s it’s gone to the dog’s. Only last Christmas I was abroad in Mexico and tried getting support over the phone, after must have been 45mins I was passed off to a call centre and the girl couldn’t speak a word when I asked her to repeat because I couldn’t understand her she hung up and left me high and dry in a foreign country. This is a disgrace, I’ve switched one account to AIB and have no issues their app is very good. But I’ve been with you for so long I’m just hoping you can go back to a professional banking service. I was lucky I had friends in Mexico because if it was down to you I would’ve been on the streets because of the issues of my account. Shame on you