Vhi 4+

Vhi Mobile Health Assistant

Vhi Healthcare Designated Activity Company

Designed for iPhone

    • Free

iPhone Screenshots

Description

Your Vhi Healthcare team are accessible through the app, making day-to-day health queries quick and seamless.

Whether you need to check the details of your plan or claim back an expense, you can do it easily from our app.

Whenever you need us, we’re there.

Current Features:

Snap & Send
Claim your everyday medical expenses, anytime, anywhere.

Am I Covered?
Chat directly with an Irish based advisor to have policy, benefits, and claims questions quickly answered.

Online Doctor
Face to face video consultations with experienced doctors, based in Ireland.

Parkrun
Get rewards for your parkrun with the Vhi parkrun rewards programme.

Symptom Checker
A feature that helps you find safe information so that you can make the best choices for your health.

My Policy
Keep track of your Vhi policy information at the touch of a button.

Medical
Book a health screening, speak to a nurse 24/7, and find your nearest Swiftcare clinic.

Download your Vhi Mobile Health Assistant today!

Important Information
You need to have an active Vhi policy to use this app. Feature availability depends on your policy coverage.
Log into the app using your registered email address and password. If you haven’t set up an account yet, register in the app using your policy number.

Vhi Healthcare DAC trading as Vhi Healthcare is regulated by the Central Bank of Ireland.

What’s New

Version 4.13.0

This release includes an update to the Help Feature for Policy Information.
If you have any issues or feedback about the Vhi Mobile Health Assistant App email us on appsupport@vhi.ie

Ratings and Reviews

4.7 out of 5
5.8K Ratings

5.8K Ratings

PLayer59021 ,

Great Addition

Really easy to claim my expenses back. Addition of online doctor has really made this an essential app for me and my family as well. Online Doctor picked up after a few minutes and I got a full consult report by email after a few minutes. Very quick to load and easy to navigate. Very handy to see policy details at one glance and the key benefits piece is a nice touch as well

Would like to see some live chat added to discuss policy and claiming questions but the click to call works great too and I spoke to a customer rep in the correct department within a few seconds who was very helpful.

Overall a great addition that gives me what I need to get tasks done quickly and means that I get my medical expenses back into my account within days

Great job and looking forward to using it regularly

Developer Response ,

Hi Player59021,
Many thanks the great feedback which we were happy to share with our developers. As for the live chat suggestion, that is something we are working on currently and hope to have implemented in the near future.
Regards, Vhi App Support Team

expert on deliveries ,

Don’t trust appointment system on VHI swiftcare clinics

I made an appointment as a premium member of VHI. I have been a member for well over 30 years. My appointment was for 7pm today I phoned before 5 but told I had to wait until 7 which I did By 735 I was still not seen, one nurse was nice & give me Panadol at 720 but the other nurse Liz was not so nice she ( liz) said that a child had come in just now I said I didn’t care all I wanted to know had this child an appt before me ( she was rude & said I shouldn’t ask her such questions) (I was fairly sure as a man was seen carrying a child entered the building at 734) indeed I met presumably the mother & a daughter (sister of the said injured child) arriving as I was leaving at 747. I decided to leave & not make an appt for Monday am as encourage’s by nurse liz to do - the nurses wanted go home I’d imagine ) Anyhow I left as I could not be told (even an estimate) how long I’d have to wait ( there were two sick people to be seen before me excluding the child in question. I told the receptionist that I was leaving & she suggested that she make another appointment for me - obviously all working off the same hymn sheet - put me off until early Monday when they were not busy so they could go home at 8) I hope this review makes up the mind of people who are thinking of leaving VHI

Bang Olafson ,

Whoever advised VHI in GDPR should be hung drawn and quartered

VHI has decided that it won’t accept any claims from the policy holder as this may violate GDPR. This of course is nonsense. The policy holder insured himself against the costs of medical treatments for the people covered under the policy. It’s the policy holder who pays the premium. And it is the policy holder who is the sole contractual partner of the insurance company. The policy holder further more decides which receipts are handed in for a claim and which are not. Best thing: claims are not paid to the policy holder who paid the premiums but to the insured person.

VHI has now decided to reinvent basic insurance rules and remove the contractual rights from the policy holder.

The personal and sensitive data is not the fact that the policy holder has obtained a receipt for 50€ for a “medical consultation” from a GP for one of the insured person. The sensitive information is the reason why the invoice was issued in the first place (e.g. whether the reason was a cough or piles). The invoice as such does not contain this information.
Therefore I still can’t comprehend why they make it so unworkable.
Paper claims it is then until they fix the removed option to hand in claims for all insured persons by the policy holder.
Maybe need to talk to the ombudsman and the data protection commissioner again...

Developer Response ,

Hello,
Thank you for your review of our mobile App. Please be assured that the Snap and Send feature was designed to facilitate the submission of claims within the requirements of Data Protection (for more information contact dataprotection@vhi.ie). The T&Cs of your contract contain more information about the claim process but if you want to arrange a call with our team to talk with you please contact us on appsupport@vhi.ie and we can arrange a call back for you.
Warm Regards, Vhi Appsupport team.

App Privacy

The developer, Vhi Healthcare Designated Activity Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary based on, for example, the features you use or your age. Learn More

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