Avis India 4+

The policies on which Avis operates are good. Their operating model is also very customer friendly. However the services rendered through this application are very backdated and basic.
Pre-Booking processes:
To know if the documents are verified one - Call Customer Care.
To be sure that there are no rejections and that the car will be delivered - Call Customer Care.

Post-Completion of Trip:
In case you want to deliver the car before the scheduled time - Call Customer Service (or keep note of the local Avis team).
There is no update on money refund process.
There is no confirmation of the post-pickup technical checks. So, the money refund process is not transparent to the customer. May lead to arguments/issues.

Summary:
In this age, this app. is not interactive.

Hi Biplab Dev, we are glad to receive good feedback from our happy customers. We strive to provide superlative services and make our customer's experience better. We will take your suggestions into consideration and make our services better. Thanks – Team Avis.

Worst experience! I regret choosing AVIS!
The front grill of the car was broken before I started my trip but the chauffeur refused to believe it. I had asked my friend to record the video of the car as there were already few scratches and dents while i was completing the paperwork that is required to be done before the chauffeur hands over the car. The broken grill can be clearly seen in the video along with me completing the paperwork.
In spite of sharing the video to both chauffeur and the company, they are reluctant to believe this and deducted money from the security deposit I had paid.
It has been more the 72 hours since I have asked for clarification on mail but haven’t received it, Whereas, the auto-generated email received as the acknowledge receipt of my mails says their team will revert within 4 hours. Why commit such things when you can’t deliver?
Their so called 24X7 customer care number is also useless as the calls go unanswered most of the time and it gets automatically disconnected after 4-5 minutes of waiting. The customer care executive do not even callback after assuring one!
Seems like they are discovering new ways to loot the customers and their casualty against emails prove this.
This type of customer service and casual approach is certainly not expected from AVIS!
Again, I regret choosing AVIS over other self driven car providers!

Hi Sir, we are sorry for the trouble caused. This is definitely not the experience we aim to provide to our customers. If you had any problems during your booking process, please share your booking id so that we can look into the matter. Thank You - Team Avis.

I booked an Innova Crysta for 4 days. They delivered a well maintained and clean vehicle at correct time. My family enjoyed the ride. My refund also got processed in 2 weeks time.
Some feedback: There should be an option with tell support to change the return date or time. While booking I booked 11am instead of 11pm as return time. When I called your support, they were unable to help. They suggested me to cancel the booking and rebook. While doing so good amount of money gets blocked. Request you to look into the same.

Hello Roopakk, we are glad to receive such amazing feedback from our happy customers. Share your travel images with us on our social media page using #UnlockTravel #Avis and get assured Rs. 1000 off on your next trip and a chance to win a FREE RIDE.
Also, thanks for sharing your suggestion. We continuously strive to make our services better for our customers and every suggestion in the process is highly welcomed. Thanks – team Avis.