Borzo: Instant Online Delivery 4+

Non-availability of assistance

Your “Chat”
Option was always annoying because it only gave us options to select which most of the time did not meet our requirements. It has now been made worse because it’s almost impossible to get to the point where we can actually chat with your representative. The options which we are forced to select are totally inadequate. The so called chat option is hidden under so many layers, it is obvious that you want to avoid getting us in touch with your representatives. The whole process is extremely frustrating, more so given the fact that we are only trying to get in touch with a representative to sort out some problem. Your “chat” option just makes the problem worse .

First time user and I had a terrible experience

I first installed Wefast, which redirected me to install Borzo. I had to get stuff delivered for someone else in another location. After that I did the usual task of selecting the pickup and drop location and paid in advance through UPI. The order got confirmed with the delivery partner as well. Minutes later I receive a call from the delivery partner to modify the payment method to cash on delivery. But the app had no option to change the mode of payment anywhere. So he asked me if he could edit the order himself and change the delivery method to cash on delivery while also confirming with me that I would get a refund for the payment I’ve already made ( I don’t know why do delivery partners have the access to edit orders on their own and make a new modified order). Soon enough my previous order made by me got cancelled and a new one appeared with the method chosen as cash on delivery. The delivery partner mentioned I would’ve gotten the refund and asked me to check and as expected there wasn’t any. So I cancelled the order. The next obstacle was the customer support offered by Borzo. I’ve been asking for a refund for quite a while and I have not gotten any replies at all and I’m not sure if I will get any refund as well. The customer support is not proactive at all and there is no contact number which we can dial directly to. I would not recommend this app to anyone else :)

Developer Response ,

We're always looking to improve your experience. Any specific incident we can look into for you? Let us know by reaching out to social.in@borzodelivery.com.

I don’t know why their service getting worse every time

It all started good when I first use it few time but now my last few delivery are never on time. There is a lot of issues now with them. First you can never insert address properly no matter what. Whenever i book a courier, doesn’t matter where he is it will take at least an hour to pick up. One time i could walk to courier guy in 15 min but he still took 1 hour to pick up my courier. My corporate documents need to be delivered on time but every time they reach destination after office hours even when I book around 10 am.I don’t know why sometimes their rider accepts and come to my location and rudely tells me that” I won’t deliver your package, cancel it and ask someone else”. Imagine how would it feel if you have to wait one hour just to hear that and this did not happen once but a lot. Sometimes won’t even pick up call to ask why are they taking so much time. As I am writing this my courier guy picked up documents more than two hours ago and is still halfway. The funny part is distance is around 70 min and currently standing at a location for more than half hour and not moving. Not picking my calls and even customer service is of no help “as usual”. I have lot more to say but why waste any more time on this. “Uninstall “