Cityfurnish 4+

About my Experience

"I’ve had a fantastic experience with City Furnish! The quality of their furniture is top-notch, and the modern designs fit perfectly in my home. The ordering process was super easy, and their team delivered and set up everything right on time. It’s been incredibly convenient, especially since I move frequently. Highly recommended for anyone in need of stylish and reliable rental furniture!"

A lacklustre customer support team, do not rent from them.

The furniture is quite okay but the customer support is very poor. It was a huge hassle for me to get support. Every time I tried to reach out there was some delay on their end or a lack of interest in helping. This is why I decided to return the furniture and rent from somewhere else. When I called their team to return the furniture there was no response for an entire week, they didn’t even answer my calls. I had to book a service request from my end and that’s when they took a notice. They delayed providing me with service so much that they asked for an extra fee. They claimed that my rental tenure was over and I should pay them some extra fee for that. When actually they delayed the entire process due to a lack lustre customer support. While picking up the furniture and filter, their team spilled water in my house. The filter that they were packing spilled water all over the living room and they stepped on that. Their dirty footprints were all over and they did not even bother to clean it while leaving. When I asked them to clean the water, they denied and said this is how it works. In fact they even asked for some tip which is completely unethical. I would never ever rent from them again. if this is how they are going to treat their customer, I hope their business shuts soon.

Developer Response ,

Dear User, We genuinely apologize for the issue which you faced. On behalf of the team we are sorry for it. We will check internally what happened wrong and your feedback will surely help us to improve in future. This is was never our intention to disappoint you but as we can see you are not satisfied with the services we will do all the possible effort to make things right for you if you give us another chance.

How can I file a lawsuit against them?

If there is any blood marker to show how much mental harassment a person has suffered, then my values will be abnormally high. I am this close to file a lawsuit, and might file one within few hours if the situation stays the same. We rented an AC around 12 days ago. We got a defective item and were constantly calling the vendor to fix the issue again and again. The customer service is useless. Barely able to endure the scorching heat of Gurgaon, was almost at the verge of a mental breakdown, after a long week of constantly calling for a mere AC repair. We are not getting our money back. And now even if they replace the AC , the thought of going through the installation process again is itself traumatic. I am tired and just want to feel peace in this new city.

Developer Response ,

Dear User, we are extremely sorry for the inconvenience. To help you with this, we would like to know your feedback in detail. Kindly write to us at hello@cityfurnish.com. We will help you at the earliest.