Rentomojo - Furniture on Rent 4+

The app is good, good variety of furniture and everything, the delivery aspect of it is really frustrating, I was told the items selected would be delivered between 8AM-2PM it’s 7PM and still haven’t received the items, moreover when I got a call from the agent who was to fix the water purifier he told me some address which was in Hyderabad and told me he was given that address with my number, which is still fine mistakes happen , raised a ticket they stated that a delivery agent would call but haven’t received a call. When I raised the ticket for the furniture as well stating that the stipulated time given had past they told me an agent from logistic would get in touch still no one did moreover the wait time to get an agent is really long there were 60-80 participants on queue before me. Please have a dedicated team to call and let people know when their furniture is gonna be delivered, everyone’s time is valuable. When I am trying to raise a ticket from the app it says please contact between 9-6 if you’ll aren’t working after 6 why the hell should we wait for you’ll.

Rentomojo service has been engaging in phishing activities. Conducting their operations according to their own terms. It's quite disappointing that they don't provide a customer care number, for emergencies. My disappointment began when I was making a payment for the month of July. The amount was deducted twice. Despite raising my concerns through chat no one arranged for a callback. I have documented the issue in an email along with attachments such as bank statements and payment receipts. It took them two months to acknowledge that the payment had been deducted twice and it was transferred to their bank account.

After enduring two months of frustration I had already requested relocation through their app as I was moving to a place, with three furniture items and one Air Conditioner (AC). However this company is terrible as they delivered all the furniture items but suddenly claimed that the AC was defective stating that it would not be possible to deliver it for another 7 to 10 days. How could anyone anticipate such an outcome without any written or verbal communication? For the 3 to 4 days I have persistently asked them for a solution or resolution regarding the AC issue. Unfortunately no satisfactory response has been provided yet leaving me still struggling to get my product delivered at my address.
I wouldn't advise anyone to use their service. In my opinion it's the worst company to obtain services from.

My issue started with the fridge breaking down. It stopped cooling on Friday and I raised a repair request on a Sunday. Monday I was told they would respond back within 24-48 hours. Tuesday they scheduled for repair on Thursday. Thursday a personnel comes in for repair and tells me the compressor isn’t working the unit needs to be replaced. A replacement request was placed. I was called and told it can only be replaced on the coming Sunday. It’s already a week now.
Thousands of rupees worth of groceries had to be thrown out just because of this. Get a call again on Friday for the same and I request for an earlier delivery as it’s already a week without a fridge. All I get are rude responses. Call was dropped without a solution. Contact chat regarding the same issue and get the exact same reply. I got another call where I confirmed for delivery on Sunday as they refused to budge on earlier delivery.
The lack of being able to prioritize the need of their customer who they provide services to is mind blowing.
Now I get a call again on Saturday asking for delivery on the 8th. I keep telling them I am a working professional and not available during weekdays. So the delivery needs to be done on Sunday. Again no solution only robotic responses.
Such lack of empathy and horrible service isn’t going to take your business anywhere.