Country Delight Milk & Grocery 4+

They charge Minimum Order Charge without telling you why it is for

I have been a regular customer of CD. I just came to know that they charge Rs 25 as Minimum Order Charge if the order amount for Fruits and veggies is less than Rs 99. They never mentioned it anywhere in the app. I contacted them and asked for reimbursement of the amounts that they deducted without even telling me why it was for. Then they mentioned in the email that they charge some amount as Minimum Order Charge on the total order amount. Pls note that they did not mention these facts in the app. Anyone can miss to notice these extra amounts which are being added in the bill. Then I wrote to them that the amount that they deducted as Minimum Order Charge from me without even telling me why that was for must be refunded. I also told them that people must take informed decision and thus I must make this published on twitter. CD never came back on this, perhaps because they hardly have any presence on twitter with 600+ followers and thus, they don’t care. Hence as a good citizen, I must make this incident public so that people can take informed decisions.

Horrible delivery

I had opted for tender coconut delivery every day. Initially for the 1st 7 days all seemed great. Immediately on the 8th day onwards the trouble starts, the coconut water was never available. Every time it seemed tampered. It seemed like someone was puncturing it as it happened 3-4 days consecutively upon repeated issue we posted on the help section and on my 1st call received from country delight I told them that I couldn’t raise issue on all 4 days but the executive said you have to else no action will be taken. I said I’m giving you a verbal confirmation but still there was no help being offered from the caller. I even requested that the delivery boy rings the bell and hands it over in our hand but that just happened only twice in a 1 month. Seems like delivery boy itself doesn’t want to hand it over in our hand. Then there is the problem with him.
Then it continued and I let my money drain in my wallet and in the rest of the deliveries we would have hardly enjoyed 2-3 good coconut water. Don’t download or use them. They are horrible

Expensive, ordinary quality and poor service

I am writing this review after 3 yrs of using the service. The quality has decreased drastically, prices have gone up and services has gone from good/average to worst. Customer care is useless, they won’t provide you resolution in single call. They give false assurances of call back which they never do. Even quality concerns take at least 24 hrs to resolve unlike bbdaily or milkbasket which resolve it immediately over chat. Twitter acc exists but seems dormant so practically you don’t have any way to get your issue highlighted and resolved. Emails are not replied back. Dairy product prices are more than any other brand available in the market and they co-erce you to take vip membership which again is chargeable. Unlike initial days when customers were of importance to them, they are now just concerned to take over market by expanding variety of products and least concerned about quality, customers, service and grievance management. So, had to stop using it after 3 years.

Developer Response ,

Hi Hermit, It's very unfortunate that you've had such an experience with us. We'd certainly like to connect with you to get it resolved. Could you please share your contact details by clicking on the link https://forms.gle/KyTG7QkW9Y8T4mxb9 or at feedback@countrydelight.in to help us assist you better? Your partners in good health, Team Country Delight