Dineout: Restaurant Offers 4+

Absolute money saver but has occasional hiccups

TLDR: call the restaurant and verify dineout is available before visiting. Some listings on the app are untrue.

With just two restaurant visits, passport saved me about 3600₹. And then owing to its reliability till then I visited another restaurant with my family for my mothers birthday expecting to have sizeable discount on a fine dining experience.

Firstly the reservation i made 1 week back with dineout was in Waitlisted status even on the day of visit. I called and made a proper reservation instead. And to my surprise, the restaurant was almost empty throughout our dinner. And one of the staff immediately told us as we entered the restaurant that Dineout integration has not been properly done yet and there wont be any discount. I paid the entire bill amount and that made a small dent in my wallet compared to the original amount I was planning to pay.

Restaurant staff told me that, dineout is listing the restaurant with 30% discount even when the integration is not complete.

And the app has no straightforward means to raise a feedback or complaint with regards to a reservation.

Developer Response ,

Hi, Please help us understand the the issue you are facing in depth. Please share the detailed issue by writing to complaints@dineout.co.in. We'll ensure to look into it with utmost priority. Thanks!

Some better PR needed

Though I have rated it 4 still some better PR is needed by the app people... I chose a 830 pm dinner slot and I get a msg for 1230 pm lunch slot
When I contacted the support they say once slot booked all hands washed off check with the hotel if they agree.
My understanding is with dineout why should I check with the hotel, it's the job of the app curator to sort these issues out.
End of the day 20% or 50% it's my money why I should I request the hotel people for the app people's fault.
If dineout keeps doing this you will only find customers coming in during offer times and rest of the time you can keep the Staff busy on some PR management classes.

Worst Customer Support

Its been 17 Days and still counting… I made my payment on 17 of October which got failed in gateway it was supposed to get refund and still you guys are working on the same issue i raised multiple tickets made multiple calls to the customer care service wrote mails too and still you guys aren’t able to refund back the amount still how many days weeks months years decade i got to wait cause from your end i dont think so its gonna solve if i call the customer care they will write note to the ticket when i tell them to connect me to higher authority they will say me that we will arrange an call to you which i havent recieved till now Excellent customer support from dineout i would appreciate the work for technical team for ignoring my issue and unable to solve good keep going

Developer Response ,

Hi there, we sincerely apologize for the inconvenience caused. Let us examine the issue and get back to you at the absolute earliest. This will be handled with utmost priority.