The app is great and simple to use. I would suggest only three changes/improvements:1. The loading time between different screens is too long. Not sure if this is an app level issue or it just takes that much time to fetch data from the servers2. When scheduling an appointment, the slots that are booked should be shown differently else the user has to keep trying every slot until they find an open one3. Please show the appointment time as well in the booking

Very bad customer service on reception. I wanted to buy some products with my credit card. But the credit card machine was not working and, so the receptionist told me that I should pay with Google pay or Paytm. I said no, I don't want to link my credit card to Paytm or Google pay... He first told me to open Paytm and try to pay with it. So I opened Paytm and showed him that I had not linked my credit card with it and I don’t want to do so either (I shouldn't have to show his this as proof because this could be considered personal information). Meanwhile he had my card which I had given to him in order to swipe it and complete the payment. When I showed him that I did not have my card linked with Paytm he had taken my phone. He then (without informing me) started to put in my card information into my Paytm account ! I asked him, what he was doing, and he said he was putting the card details in my Paytm in order to get money in my Paytm wallet. So I instantly said that I don't want to transfer cash from my credit card to my Paytm as there is an extra charge for doing so. And he said that he did not know about this. I asked for my phone and card back. I got very angry with him, but I did not say anything and left without getting the products but the thought that I would never come back to the enrich at growels.

I had green hair and I had been for consultation in Enrich Pachpakadi, Thane, quite prior to the wedding dates. I wanted to do golden and brown highlight to my hair and I was told by enrich staff the green will come off that’s when I went ahead and started with the whole procedure. But the green didn’t come off. Upper half of my hair had highlights and lower half green. A lot of trail of colours was done after this on my hair. Though I was given a discount and the staff were polite but the consultation given to me was purely incorrect. If I was given right suggestions in the start itself, I wouldn’t have gone further with highlights at all. Now my texture of hair has gotten very dry as a lot of colour has been used on my hair and I’ve to live without any right treatment given.I chose enrich and not any other local parlour because I assumed they have good experience in hair colour and treatment. Enrich is expensive and I didn’t mind thinking the outcome would be good but it clearly wasn’t.In the end when I asked them to colour it all black, I was told that I’ll have to pay the charges for it. How is this my fault if I was given wrong advices which has officially spoilt my hair. I have wasted my time and money both and neither the right solution is still provided to me.

I was trying to book two services through it. After some frustrating moments waiting for the app to work properly, I was taken to the payment gateway, through which I somehow managed to book and pay for the services. As soon as the payment got done (and I have proof of it on Gpay) I got a message from Enrich saying the payment failed! The next day I called the salon to confirm and the lady on the phone told me to avoid using the app for booking services. That’s ridiculous because that’s what apps are for! She, instead of looking into it herself like an decent professional would do, told me to get the money reversed myself. So I tried the helpline mentioned on the app a few times. The number didn’t seem operational. Tried the whatsapp chat number next, and somehow got the confirmation that my ₹6260 will be reversed in 5-7 days.