Tira: Online Beauty Shopping 4+

DO NOT BUY FROM TIRA!!!
1. I received a damaged product that had a fingerprint in one of the pans. Hygiene much?
2. The packaging was horrible. It was just in a bubble wrap. Just expensive products were just thrown in a box. Ofcourse they will break.
3. Customer service was horrible. I asked to speak to the senior, and she was using words like "I guess this won't happen again" , "maybe it won't happen again".
4. My overall shopping experience was horrible and service was atrocious.

I ordered an ABH pallette from them, and when I received it was damaged and there was a fingerprint on one of the pans!!!!!
Last week a friend had ordered the same pallette for me from their account and when I received that and I opened it, the pallette was damaged and there was a fingerprint in it. So I returned it.
After a week when I ordered from my account, I received the SAME PALLETTE I had returned.

This shows that they will resell their damaged products and try to get as money as much as money as possible.
Horrible experience with tira. Will never buy from them again and will not recommend it to anyone ever!!!!!

Dear Customer,



We understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

I recently ordered a HUDA Beauty kit from Tira. There should have been 4 items inside the box. The outer packaging was perfect. When I opened the box, one item was missing. When I raised a complaint they assured me that they will look into the matter and asked for 48 hours for investigation. I followed by but no update was given. They responded after 4 days and said they have a CCTV footage which shows everything is fine on their end and that package has 4 items. They asked for my email id which I shared for getting the footage but got no mail from their end. They then asked for alternative email which I gave but again the same thing happened. I got no mail no footage. I updated them that I still don’t have the footage and then they stopped all the communication and on the app marked the ticket as successful and closed it mentioning we will not provide any resolution on this further. This is their customer support. It is pathetic. The app is pathetic. Everything is pathetic. They are scammers. Please beware, don’t order combos from them because this give them the chance to club items together and then you can’t track each item. They don’t provide any resolution at all for days and let the return window time slip away.

Dear Customer, we understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.

Please don’t buy from this app. Firstly they’ll not provide you with your orders and then you can just keep begging them for your refund but they will never give you back. You can keep calling them but ultimately you’ll get tired and forget about your money. I have got every detail with me. If you ever purchase from them, keep that in mind that you should not do online payment. They are scamming people. Never expected this from a reliance company. Trust me they’re worst. The other apps are not so bad. Their customer care is so bad. It’s unbelievable. They’ll make you beg for your own money but still won’t give it back. They’ve already stolen my money. So please save yours! I’ve sent them so many mails and called them so many times but they just don’t care. They asked me for every detail. I’ve send them. I’ve even send them the video of opening my package. Two products were missing. I had ordered 6 products and got only 4. I provided them every information that they asked for! I still have the photos of it. They just don’t care. I even cried because it’s my hard earned money, but they just cheated me. So please save your time and money.

Dear Shambhavi, we understand that your experience may not have met your expectations and we would like to extend our apologies. Our team is committed to making things right. Please share your contact number by writing to us at feedback@tirabeauty.com. We look forward to hearing from you and better understand your concerns.