AJIO Online Shopping App 4+

I had ordered a boot from AJIO and there was no cash on delivery so I paid through UPI and when I checked in my order bag it’s showing empty and I contacted the customer care of AJIO so one lady had a conversation with me and I told my problem to her and after that what she said was it had been refunded and I am shocked that I haven’t cancelled nor told to refund because I wanted the parcel and was waiting for it to be delivered so I told that girl I want my parcel but then also she said that the item has been refunded and again I said I haven’t refund nor cancelled my item again she said the money has been refunded but still the money has not been refunded till yet and I’m very dissatisfied and disappointed with this app and the lady who talked to me over the phone she behaved very rudely and I haven’t expected this type of behaviour from this app and the money has not been refunded till yet and while I was on the line talking to her she hung up the call very badly and again I am trying to contact the customer care of AJIO but no one is responding till yet..so guys please be aware of this app this app was not this before but now I’m very disheartened and my money has not been refunded till yet. Please I hope you will look after this immediately

I wanted my parcel,and I haven’t cancelled nor refunded but the lady herself refunded my payment but still the money hasn’t been refunded…..

I used to like the platform and it was great. I would never receive promotional calls from you ever and I was so happy about it. Recently you have started calling for promotional offers, today when I call the customer care to check if it can be stopped, the advisor (Rohan) is suggesting me to ignore these calls and once I pick the call I will know it is from Ajio and I can then disconnect it. I then asked him to register a feedback/complaint for me but he clearly mentioned he cannot raise a complaint or feedback against company policy.

Are you seriously asking your customers to answer your spam calls or ignore them when you call but you do not care about your customer’s preference? On top of that the staff is not even ready to connect me to a manager and not even letting me talk and finish my sentences. I know it won’t matter to you people but today I am deleting my Ajio account and will never use it again. And after deleting the account and my details if I still get these calls, I will have to reach out to consumer forum then.

I ordered a pair of nike flip flops and it came a size bigger so i exchanged it on the day of delivery itself, i was expecting the pickup guy on the date it was showing on the app but the pickup guy never showed up so i waited and raised a complaint and the customer care service told me to be patient as the pickup is delayed and i did so, after i again registred a complaint on the 7 th day of delivery and the same happend then 10 days passed and like before i raised a complaint again so now the customer care person said that the exchnage time period is over and the item cant be exchanged i mean i did my part by putting it for exchange on the app i also followed up with multiple complaints of my exchnage order neither being delivered nor picked up, i also tried returning the product but the customer care support isnt worth a penny they tell me to remain patient keep me on hold and cut the call from their side . It has been 20 days since my order was put on exchange then 7 days later for return but neither of them 2 has been done, this was never expected from such a big brand Being it owned by jio, i wouldnt suggest anyone to buy from Ajio and i will even circulate this incident with my circle and even if this issue isnt resolved ill be forced to go to the higher authorities and make them pay a hefty price for this, again worst customer experience, worst customer care service, my money is still stuck