Urbanic - Fashion from London 17+

Urbanic has never let me down till date. I'm a gym girl and most of my gym clothes which I order from some other website and app always gave me bad experience but i have never faced this problem with Urbanic. Their gym fit are THE BEST QUALITY and i don't understand why people have negative reviews since i have never faced such problems with them. Their 24*7 live chat support is SO QUICK AND ACCURATE i have never seen any other brand have such an efficient customer service. Love the gym clothes and the denims as well.
Would not hesitate from recommending y'all to anybody who asks. Even refunds are quick.
The only things is that the delivery time is extremely slow so i hope y'all can improve on that.
Love, regular customer.

Hi there Such a wow moment for us. It's so pleasing to see you loving our products. Thank you for showering your love. Stay instagramable chic with urbanic😍😍

I ordered twice from urbanic. 1st time, I received a different product with poor quality, different design and wrong size but they denied my return request stating that it’s the same product as shown that too after taking 10 days to just process and deny a request. 2nd time, I have made an order 12 days ago and it’s still under processing. For my first order, the same thing happened with my sister living in a different city. Also, they smartly update the delivery status after 1-2 days of delivery to make it harder for the customer to return since they’ll have to check again and again before they can make a return request. This has been confirmed by a few people. Overall, extremely bad service, poor quality and very slow process. Update: been 15 days to the second return request that I sent still no update.

Note for customers:
Check out their Instagram page and you’ll find a lot of other customers going through the same issues. They have a pattern. It isn’t just a one time mistake. They have been cheating and not replying, giving back money, accepting return orders for months. You’ll also find multiple forums people have made to report Urbanic.

Hi SK, We are sorry for the inconvenience caused. We request that you please help us with your order number at escalations@urbanic.com. We will get back to you at the earliest.

I placed my order or 22nd may and I am writing this review on 22nd June. I haven’t received any updates on my order since the past month. It’s not even been shipped. I try to connect with the customer service on a daily basis but they do not even respond to me quickly or fail to take any actions. I still haven’t received the refund to a part of my order. Their customer service is extremely unprofessional and rude. They don’t reply for long durations of time and are extremely unprofessional. I spent a large sum of money trusting this brand but they don’t stay true to their deliverables and I honestly now feel that they are just looting their customers. I sincerely hope that someone takes an action against this brand and their unsincerity towards their customers.
UPDATE- I have canceled all my orders with this trash of a website. I didn’t even get a confirmation whether or not my order is canceled so I don’t even know if I will EVER GET MY REFUND. I recommend anyone reading this NOT TO BUY FROM THIS WEBSITE rather spend your money on reliable brands with good customer service which don’t rip you off unlike them.

Hi Diya, We are extremely sorry for the unfortunate experience you have had with us. We bring fashion across the globe which requires global shipping, hence it usually takes longer than any other e-commerce. With the current circumstances, deliveries are delayed a bit due to many issues in shipping beyond our control, however, we will try to arrange the delivery at the earliest