Food Darzee 12+

I tried Food darzee for 6 days and that was enough to give an impression that there is no point in continuing with them. Day 1 - I received a meal which was different from what was shown in the app. The only responses that you get from the staff is this had been escalated to the mgmt. Day 4 - Meal delivery is delayed and nobody has bothered informing and my relationship manager doesn’t even respond to calls or msgs. When I finally get my meals it’s only half of them. I get my snack for the day at 8pm and still none of them are bothered. Finally the customer care says they will send me compensatory meals for the entire day after my subscription ends on day 6. Day 7 - I get nothing, it seems the relationship manager and nutritionist wasn’t aware that I was supposed to get compensatory meals which means no internal communication. The manager then commits me whole day meals on the day 8 but again I only get breakfast. Only reason I took this service was because I did not have the time to prepare meals but I wasted more time and energy following up with these guys. I doubt if the mgmt bothers to do anything or if they really escalate it. Don’t bother subscribing and save yourself.

I really wanted to like this, heck I even purchased the subscription for 2 months and that's A LOT of money. The most important part of this entire thing is the app, that's where you see your meals and make changes. But the app is also the only thing that makes the experience annoying. Very often you see changes in your meals which you didn't make. Very often you receive meals which were not even part of your routine and all you can do is just deal with it.

I've tried to raise this issue numerous times but their tech team and their management don't care. It's disappointing because it's such a nice concept and I tried it whole heartedly but that's all it is - a nice concept without a functioning app and irresponsible team that keeps passing the blame to the next person. Avoid this until they fix their issues.

If you're someone who has food allergies, take extra precaution because they will send you food you're allergic to, even if you tell them everyday that you're allergic to it. Their customer care team doesn't care either and never help.

I’ve been using their services very often in the past but honestly ever since the app has come into the picture everything has actually gone downhill. The “nutritionist” who was assigned to you earlier was generally very helpful and accommodating. However, now everything gets routed through the app which doesn’t work properly half the time. Meal changes made days in advance on the app don’t reflect and everything gets “escalated” which is their term for we will look into it but do nothing about it. The nutritionist aren’t available half the time and the other time they are available their responses are so late or your messages are unanswered. The deliveries which earlier would be in the morning and then evening are now only in the morning and you get freeze blast food which means the food is usually made many hours earlier which possibly has lost its nutrition value. There are several other food services out there and now I would literally say go for any other one over Food Darzee.